Ski Patrol

Catamount Ski; South Egremont (MA); On-site; USD 30,000 - 50,000; Full time

Job summary

A ski resort in South Egremont seeks a dedicated emergency services supervisor to ensure guest safety during activities. Key responsibilities include managing emergency response and training staff while maintaining a safe environment. Candidates should have proven leadership skills, certifications in CPR and emergency care, and be ready to meet the demands of the job including physical fitness.

Qualifications

• Must have a current Professional Rescuer CPR Certification.
• Must have current OEC outdoor emergency care certification; National Ski Patrol.
• Prior supervisor or manager experience required.

Responsibilities

• Oversee first aid rescue response and evacuation of guests.
• Establish and implement emergency response plans with EMS.
• Manage employee attendance, sick days, and scheduling.

Skills

Customer service skills

Ability to negotiate terrain

Communication skills

Education

Professional Rescuer CPR Certification

OEC Outdoor Emergency Care Certification

Job description

Respond to reported emergencies and provide emergency treatment.

Essential Duties and Responsibilities:

• Create a safe environment for guests doing activities at the resort.
• Promote a positive interaction and experience with all guests.
• Oversee first aid rescue response and evacuation of guests.
• Investigate and resolve guest complaints and follow through to completion.
• Establish and implement emergency response plans with EMS.
• Procure and maintain inventory of medical supplies needed for patrol.
• Inspect and verify all patrol equipment for readiness in emergency response.
• Implement schedules for maintenance and repair of rescue equipment.
• Complete tramway incident reports for lift related accidents and injuries.
• Oversee completion of patrol incident reports and required daily logs.
• Oversee lift and mountain evacuations when necessary.
• Participate in accident scene investigations and document reporting.
• Facilitate required training of patrol staff and maintain related training records.
• Oversee patrol staff ensuring they use personal protective equipment.
• Verify and document patroller's medical certificates and qualifications.
• Verify driver ability and approve patrollers to operate snowmobiles & ATV's.
• Maintain compliance with OSHA requirements for patrol staff.
• Promote cooperative effort, teamwork and good morale among staff.
• Handle staffing responsibilities: hiring, training, scheduling, and terminating.
• Manage employee attendance, sick days, tardiness, and time off requests.
• Manage volunteer patrollers and track days and hours worked.
• Assist with special events at the resort as needed.
• Perform other tasks as assigned by owner.

Minimum Qualifications (Knowledge, Skills, Abilities):

• Skilled in providing excellent customer service.
• Must be a skilled rider, capable of negotiating aggressive terrain.
• Have a current Professional Rescuer CPR Certification.
• Have current OEC outdoor emergency care certification; National Ski Patrol.
• Must be computer savvy, quick to learn systems & program software.
• Able to prioritize job duties and manage time effectively.
• Prior supervisor or manager experience required.
• Communicate clearly using 2 way radios.

Core Competencies:

• Decision Making: Use sound judgment to make good decisions.
• Friendly Service: Treat people courteously and respond in a helpful manner.
• Teamwork: Interact with team members effectively put company goals first.

Physical Demands:

• This is a physically demanding position.
• Must be physically fit and able to lift up to 100 lbs.
• Must be able to hike, bend, climb, lift, reach, push and pull repetitively.
• Must be mentally attentive and focused at all times.
• Must be able to adapt to climate and work in extreme weather conditions.