Ski Group Sales Coordinator

Wintergreen Resort; Nellysford (VA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Paid Time Off

Job summary

Wintergreen Resort in Virginia is seeking a Group Sales Coordinator to build relationships with guest groups and manage reservations, billing, and related transactions. You will also support the Ski Guest Services Office with season pass sales and ticketing tasks, ensuring smooth operations and exceptional service.

Applicants should provide superior guest service, strong communication, and experience in office settings.

Qualifications

• Provide superior guest service and resolve guest needs.
• Strong verbal and written communication with guests and teams.
• Excellent interpersonal skills and relationship management.
• Experience handling reservations, billing, and guest transactions.
• Proficiency with Microsoft Office; familiarity with Siriusware preferred.

Responsibilities

• Consult with guest groups to deliver exceptional service and address needs.
• Manage in-person and phone interactions following proper protocol.
• Create invoices, print ticket orders, and bill bookings/reservations.
• Communicate with guest groups via face-to-face, email, or phone.
• Stay informed on resort events and adjust communications accordingly.
• Balance cash drawer and ensure accurate financial transactions.
• Assist Ski Guest Services with season pass sales and related tasks.
• Represent Wintergreen Resort professionally and adhere to policies.

Skills

Superior guest service

Verbal and written communication

Interpersonal skills

Customer relationship experience

Microsoft Office

Siriusware

Tools

Microsoft Office

Siriusware

Job description

SUMMARY: Located in the Ski Group Sales office, the Group Sales Coordinator is responsible for effectively building relationships with new and existing groups. Daily tasks include full customer relationship management from reservations, billing and all guest and process transactions. This position will also assist the Ski Guest Services Office from time to time with their process and guest transactions. *A year-round full-time or part-time position may be available based on job performance and other departmental needs.PRIMARY RESPONSIBILITIES:· Consults with guest groups with a focus on providing exceptional customer service and resolving their needs.· Fields and manages in-person and on-phone interactions following proper protocol.· Creates invoices, prints ticket orders and follows through on bills for all bookings/reservations.· Communicates with guest groups via face-2-face, email and/or phone, answering their resort-related questions.· Stays current on resort events and changing departmental schedules to effectively communicate information to our guests and associates.· Adheres to Wintergreen policies when processing or issuing Wintergreen Resort’s ski group sales and products.· Addresses Special Group Program queries and sales.· Ensures all communications are responded to correctly and in a timely manner.· Works with other office associates to ensure all aspects of ski group reservations are running smoothly.· Ensures cash drawer is balanced and financial transactions are accurate.· Assists the Ski Guest Services Office from time to time with season pass sales and processing, processing of mail out orders, assisting other department with ticketing needs, assistance with online purchasing, and Ski Guest Service emails and phone calls.· Represents Wintergreen Resort in a positive, friendly and professional manner.· Adheres to department uniform and grooming standards.· Reports to work on-time for all scheduled shifts· Follows all written rules required in the Wintergreen Employee Handbook and individual departments.· Takes on additional duties and tasks as may be assignedMINIMUM QUALIFICATIONS:· Provide superior guest service.· Excellent verbal and written communication skills.· Strong interpersonal skills and customer relationship experience.· Offer effective solutions for guest issues based on own discretion.· Proficient with Microsoft Office / Technical computer savviness.· Prior knowledge of or experience with Siriusware preferred.· Able to work evenings, weekends, and holidays.· Prior work experience in an office setting preferred.· Prior knowledge of or experience in ski or resort industries is a plus.PHYSICAL DEMANDS AND WORKING ENVIRONMENT:Generally, positioned in office environment. This position involves sitting and/or standing for extended periods of time, the ability to lift up to 30 pounds, and the constant use of computers and telephones. This position requires the ability to read, write, and perform mathematical functions.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.BENEFITS OF WORKING AT WINTERGREEN:Wintergreen Resort is a place for mountain lovers, adventure seekers and outdoor explorers. A place to chase new experiences, marvel at the unexpected, and build new relationships that will keep you coming back for more. We work to play! We work in a fun-filled, beautiful resort setting and have a competitive compensation with a comprehensive benefit portfolio for full time associates: (medical, dental, vision, life, short and long term disability insurances as well as Paid Time Off and a 401K plan). Our unique recreational benefit package offers associates free and/or discounted resort activities, services and products.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by applicable law.We have many fantastic opportunities available from our spectacular, sweeping mountain slopes to our beautiful valley and lake. If this position isn’t quite what you are looking for, please visit our career page for even more open positions: Wintergreen Resort: Premier Blue Ridge Mountain Ski, Golf, Tennis, Spa and Family Vacation Resort in Virginia.Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this position; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer.