Skate Host - Winterfest & Seasonal Ice Rink

The Sports Facilities Advisory & Management; St. Louis (MO); On-site; USD 17,000 - 22,000; Part time

Job summary

Winterfest & Seasonal Ice Rink, operated by Sports Facilities Management, is seeking a Skate Host for the outdoor seasonal rink in St. Louis, MO. You will help create a safe, fun, and welcoming environment, monitor skaters, and assist guests with enthusiasm.

This seasonal, non-exempt role requires skating ability, reliability, and strong guest service skills, with shifts likely in evenings, weekends, and holidays, in varying weather conditions.

Qualifications

• Must be at least 18 years old.
• Intermediate-level skater or better.
• Available to work evenings, weekends, and holidays.
• Comfortable skating for extended periods (4-8 hours per shift).
• Enthusiastic, reliable, and team-oriented with excellent interpersonal skills.
• Ability to maintain focus in a high-volume, fast-paced environment.
• Must have excellent guest service skills.
• Previous experience as a Skate Host or similar role preferred.

Responsibilities

• Actively monitor skaters on the ice to maintain safety and enjoyment.
• Greet guests with warmth and enthusiasm; provide guidance as needed.
• Provide exceptional guest service on and off the ice.
• Educate skaters about rink rules and encourage compliance.
• Alert management to unsafe ice conditions.
• Execute policies and procedures professionally and accurately.
• Assist guests during incidents or falls and contact management when needed.
• Resolve guest concerns and escalate to the appropriate Manager.
• Monitor cleanliness and safety of the ice and surrounding area, indoors or outdoors.
• Assist with special events, setup, monitoring, and cleanup as required.
• Participate in training sessions and team meetings for alignment.
• Assist other departments as necessary.
• Perform all other duties as assigned.

Skills

Guest service

Interpersonal skills

Team-oriented

Safety awareness

Evenings/weekends/holidays flexibility

Job description

SKATE HOST - Winterfest & Seasonal Ice Rink

DEPARTMENT: ICE

REPORTS TO: GENERAL MANAGER

STATUS: SEASONAL (NON-EXEMPT)

LOCATION: St. Louis, MO

ABOUT THE COMPANY:

Winterfest & Seasonal Ice Rink is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of St. Louis, Mo. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Winterfest & Seasonal Ice Rink is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

Skate Hosts are the friendly faces of the rink-creating a safe, fun, and welcoming environment for all skaters. This highly visible, guest-facing role is perfect for those who love the ice, enjoy helping others, and have great energy. Skate Hosts are responsible for monitoring the ice, assisting guests, and maintaining a positive atmosphere while ensuring all safety procedures are followed. This position is based outdoors.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Actively monitor skaters on the ice and help maintain a safe and enjoyable experience for everyone
• Greet guests with warmth and enthusiasm; offer guidance and support as needed
• Provide exceptional guest service both on and off the ice
• Politely educate skaters about rink rules and encourage compliance to maintain a safe environment
• Alert management to any unsafe or potentially hazardous ice conditions
• Execute policies and procedures professionally and accurately
• Assist guests during incidents or falls and contact management when necessary
• Professionally resolve guest concerns and complaints and/or direct to appropriate Manager
• Monitor and assist in maintaining the cleanliness and safety of the ice and surrounding area as needed, especially during inclement weather
• Assist with special events, including set-up, monitoring, and clean-up as required
• Participate in all training sessions and team member meetings to support team communication and alignment on goals
• Assist other departments as necessary
• Professionally execute all other duties as assigned by management

MINIMUM QUALIFICATIONS:

• Must be at least 18 years of age
• Must be an intermediate-level skater or better
• Must be available to work evenings, weekends, and holidays - No exceptions
• Comfortable skating for extended periods (4-8 hours per shift)
• Enthusiastic, reliable, and team-oriented, with excellent interpersonal skills
• Ability to maintain focus in a high-volume, fast-paced environment and stressful situations
• Must have excellent guest service skills
• Previous experience as a Skate Host or in a similar role is preferred

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 40 pounds waist high
• May be required to sit or stand for extended periods of time, whether indoors or outdoors, and squat, stoop, or bend into awkward positions while performing job functions
• Must be able to skate for extended periods
• Must be able to work in cold and inclement weather for prolonged periods of time
• Pushing and pulling heavy objects across the ice while skating backwards