SIU Operations Specialist

Shelter Mutual Insurance Company; Columbia Township (MO); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Shelter Insurance is seeking an SIU Operations Specialist in Missouri to manage daily investigative workflows, triage claim alerts, and ensure timely identification of items requiring SIU involvement. The role supports Claims leadership with coordinating administrative activities.

Candidates should have at least two years of project/interaction experience and be proficient in Word, Excel, Outlook, and Teams. Shelter emphasizes a values-driven culture with strong benefits and growth opportunities.

Qualifications

• Typically requires at least two years of professional experience in managing projects and interactions with others.
• Proficient with Microsoft Word, Excel, Outlook, and Teams.

Responsibilities

• Support SIU operations by managing daily investigative workflows and triaging claim alerts.
• Coordinate administrative activities, manage system access, assist with calls and organize team events.

Skills

Project management

Interpersonal skills

Research and analysis

Time management

Tools

Microsoft Word

Excel

Outlook

Teams

Job description

A company built to serve you. It's your career, Shelter it! SIU Operations Specialist $23.82 – $29.54 / hour minimum starting pay Job Level: Individual Contributor Shelter maintains broad salary ranges for its roles in order to account for variations in geographic location, education, training, skills, relevant work experience, business needs and market demands. Please remember that this range is the starting base pay only and does not consider other components that make up the total rewards package for the position.

What You Will Be Doing:

Support SIU operations by managing daily investigative workflows, reviewing and triage claim alerts, and ensure timely identification and assignment of items requiring SIU involvement. Support Claims leadership by coordinating administrative activities, managing system access, assisting with calls, and organizing team events.

What We're Looking For:

Typically requires at least two years of professional experience demonstrating competence and organization in managing projects, programs, and interactions with others. Performs investigations as directed, including ISO, NICB, TLO, internet, and similar searches. Claims department experience with detailed knowledge of department policies, procedures, and operations is typically preferred. Demonstrates proficiency with Microsoft Word, Excel, Outlook, and Teams. Demonstrates ability to research, analyze, and make decisions to process non-routine claims data. Exhibits superior interpersonal skills to develop and maintain effective working relationships with Claims, other departments, and external customers. Demonstrates analytical, decision‑making, negotiation, and customer service skills. Works independently, manages time effectively, maintains schedules, and meets deadlines. Ability to perform essential functions of the job, with or without a reasonable accommodation.

Shelter's uncompromising commitment to excellence doesn't stop with our customers. We recognize our employees are what make us a premier organization in the insurance industry.

Shelter Employees enjoy such benefits as:

• Health, Dental, Voluntary Vision and Prescription Drug Insurance Savings and Profit Sharing 401(k) Paid Time Off for Sick and Personal Leave, Vacation and Holidays Vitality Wellness Program "Dress for Your Day" Dress Code Flexible Scheduling And much more!

The Shelter Insurance® group of companies is a leader in the insurance industry, providing customers with exceptional insurance and financial products and services. Since opening our doors in 1946, we have become one of the most successful and financially‑sound, super‑regional insurance groups in the country. We provide a variety of insurance options for our customers including auto, home, life and business insurance. We SHELTER what matters most – delivering protection, value, and peace of mind. With over 75 years of success, we have built a strong foundation rooted in doing the right thing and making progress that truly matters - for our employees, our customers, and our communities. Our employees are the backbone of our success, which is why we are committed to fostering an inclusive environment, offering competitive benefits and meaningful opportunities for growth and development. We strive to honor our legacy, while innovating for a future full of opportunities. Shelter has a purpose driven culture that centers on: Involvement Within Our Communities Financial Strength & Stability Benefits. This is your opportunity to be a part of an incredible company with people who encourage you and will help you grow personally and professionally. We champion diversity and strive to provide opportunities. Our family‑oriented culture is one that promotes inclusion and positivity. Together we have achieved the winner of the Award for Best Places to Work since 2017!

Shelter Insurance is proud to be Equal Opportunity Employers committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications. If you have a disability and require reasonable accommodations for any part of the selection process, we're here to help you out.