SIU Operations Specialist

Shelter Insurance Companies; Missouri; On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Prescription Drug Insurance

401(k) Savings/Profit Sharing

Paid Time Off

Job summary

Shelter Insurance Companies is hiring an SIU Operations Specialist in Missouri. The starting pay ranges from $23.82 to $29.54 per hour. This role supports SIU operations by handling daily investigative workflows, triaging claim alerts, and coordinating administrative activities for Claims leadership.

Strong computer skills and the ability to work independently are important. The position emphasizes investigations (ISO, NICB, TLO, internet), effective time management, and solid interpersonal

Qualifications

• 2+ years of professional experience managing projects and coordinating with multiple stakeholders.
• Proficient with Microsoft Word, Excel, Outlook and Teams.
• Experience in investigations related to claims or insurance operations preferred.
• Ability to research, analyze and make decisions on non-routine claims data.

Responsibilities

• Manage daily investigative workflows and triage claim alerts for SIU operations.
• Coordinate administrative tasks, system access, and team events for Claims leadership.

Skills

Project management

Interpersonal skills

Decision making

Customer service

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

A company built to serve you. It's your career, Shelter it!

SIU Operations Specialist

$23.82 – $29.54 / hour minimum starting pay

Job Level: Individual Contributor

Shelter maintains broad salary ranges for its roles in order to account for variations in geographic location, education, training, skills, relevant work experience, business needs and market demands. Please remember that this range is the starting base pay only and does not consider other components that make up the total rewards package for the position.

What You Will Be Doing

Support SIU operations by managing daily investigative workflows, reviewing and triage claim alerts, and ensure timely identification and assignment of items requiring SIU involvement. Support Claims leadership by coordinating administrative activities, managing system access, assisting with calls, and organizing team events.

What We're Looking For

• Typically requires at least two years of professional experience demonstrating competence and organization in managing projects, programs, and interactions with others.
• Performs investigations as directed, including ISO, NICB, TLO, internet, and similar searches.
• Claims department experience with detailed knowledge of department policies, procedures, and operations is typically preferred.
• Demonstrates proficiency with Microsoft Word, Excel, Outlook, and Teams.
• Demonstrates ability to research, analyze, and make decisions to process non-routine claims data.
• Exhibits superior interpersonal skills to develop and maintain effective working relationships with Claims, other departments, and external customers.
• Demonstrates analytical, decision-making, negotiation, and customer service skills.
• Works independently, manages time effectively, maintains schedules, and meets deadlines.
• Ability to perform essential functions of the job, with or without a reasonable accommodation.

Benefits

Shelter's uncompromising commitment to excellence doesn't stop with our customers. We recognize our employees are what make us a premier organization in the insurance industry. Shelter Employees enjoy such benefits as:

• Health, Dental, Voluntary Vision and Prescription Drug Insurance
• Savings and Profit Sharing 401(k)
• Paid Time Off for Sick and Personal Leave, Vacation and Holidays
• Vitality Wellness Program
• "Dress for Your Day" Dress Code
• Flexible Scheduling
• And much more!