Sites Manager

Indiana Wesleyan University; Merrillville (IN); On-site; USD 55,000 - 85,000; Full time

Job summary

Indiana Wesleyan University (IWU) seeks a Sites Manager to oversee the Merrillville Education Center and related regional centers within the National & Global unit. You will lead the site team, manage daily campus operations, and coordinate conferencing services to support university programs.

You will work with IWU colleagues and external partners to deliver professional spaces, events, and programs for working adults while promoting IWU's Christian mission and community partnerships.

Qualifications

• Strong Christian commitment and alignment with IWU's Community Lifestyle Statement.
• Minimum two years of supervisory or management experience.
• Customer service experience preferred, with ability to work with diverse groups.

Responsibilities

• Lead and develop regional operations staff across education centers.
• Oversee building operations, grounds, and safety to ensure inviting spaces.
• Manage conferencing services and pursue revenue opportunities.
• Coordinate with IWU teams and external partners to support regional initiatives.

Skills

Leadership

Communication

Project management

Budget planning

Staff development

Networking

Problem solving

Education

Bachelor's degree

Tools

MS Office

Audio visual equipment

Teleconferencing

Job description

Job Title: Sites Manager

Reporting Relationship: Director of Regional Ventures & Operations

Unit: National & Global

Department: Regional Education - IWU National & Global

Campus Location: Merrillville Education Center, Merrillville, IN

The Sites Manager plays a vital role in the smooth operation and success of several Education Centers of Indiana Wesleyan University (IWU). These sites are part of the regional education centers located throughout Indiana, Ohio, and Kentucky and sit within the National & Global unit of IWU. Each center strives to partner with their community to meet its educational needs. Providing professional meeting space, in addition to educational programs for working adults, allows IWU to build these partnerships while serving the local community.

The Sites Manager will serve as the direct leader of a building as well as the site manager for several other locations from a distance, leading and supporting staff members in the operations and conferencing functions for those sites.

This role is suited for someone who is highly relational and has a love of problem-solving and innovation. In addition, skills related to supervising personnel, customer service, sales, building management, team building, project management, and negotiation will help make the Sites Manager successful.

He/she assumes primary responsibility for property management of the building and staffing for daily campus operations. Supervises regional operational staff. Serves as the conference services manager for a site and other sites as needed. Assists the Regional Director of Management and Assistant Vice President of Operations and Regional Management with projects as needed.

Duties and Responsibilities

• Leadership and Administrative Responsibilities
  • Lead and develop regional operational team
  • Facilitate collaborative, healthy relationships with IWU employees from other departments housed within the education centers
  • Communicate in a manner that fosters collaboration
  • Manage building finances including assistance with oversite of budget
  • Seek opportunities to grow professionally and stay up to date about trends in the higher education industry
  • Represent the University in a positive manner to internal and external customers through Christian conduct
  • Assist Director as needed
• Campus Operations
  • Coordinate all aspects of building and grounds management in order to create and maintain an inviting, professional, and safe environment
  • Oversee & troubleshoot building technology in cooperation with IWU Technology Services
  • Staff the buildings based of usage needs
  • Partner with regional ventures team to support the ventures-focused initiatives in the region, with particular focus on how those ventures interact with the education center
  • Provide operational and spiritual support for staff, students, and faculty as needed
  • Oversee landlord relations as needed
  • Create and maintain a culture of continuous improvement
  • Stay abreast of upcoming learning opportunities being scheduled in the building
  • Work with IWU’s Emergency Management and Risk Management offices to stay up to date on protocols at the IWU, local, state, and federal levels
• Conferencing Services
  • Meet or exceed conference revenue expectations
  • Oversee all aspects of conferencing
  • Build and maintain new conference guest pipeline - Network/Market/Promote new conferencing opportunities

Qualifications

According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

• Bachelor’s degree strongly preferred

Experience

• At least two (2) years of experience in supervising and managing employees
• Customer service-related experience preferred
• Demonstrated ability to work with minimum supervision
• Commercial building and project management-related experience is helpful
• Demonstrated ability to work effectively with individuals from diverse communities and cultures

Required Skills

• Excellent written and verbal communication skills
• Leadership and team building skills (e.g., ability to train, supervise, mentor, and evaluate staff)
• Proficient with MS Office and comfortable using a variety of technology (e.g., audio visual equipment, teleconferencing)
• Administrative and project management skills (e.g., ability to self-start, multi-task, prioritize tasks for self and others, and attention to detail and accuracy)
• Excellent organizational and planning skills (e.g., including budget planning, bookkeeping and budget management)
• Ability to problem solve, interpret instructions and data, and deal with unknown variables
• Networking and partnership development skills (e.g., ability to work innovatively, and collaboratively with internal and external customers)

IWU Kingdom Diversity Statement

IWU, in covenant with God's reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity. We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member's earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ's commandment to love all humankind.

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Applications close: 11 Oct 2026 Central Daylight Time