SITEC - PC Technician - Davis Monthan AFB, AZ

Peraton; Tucson (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

Peraton is seeking a PC Technician to support SITEC3 at Davis-Monthan AFB, AZ. Candidates must hold a DoD TS/SCI clearance and DoD 8570 IAT II certification, with a strong focus on excellent oral and written communication and a positive customer service attitude.

The role involves troubleshooting, hardware/software maintenance, and collaboration with vendors to ensure timely delivery and upgrades across desktop, laptop, and mobile devices.

Qualifications

• Active DoD TS/SCI clearance is required.
• DoD 8570 IAT II Certification is required.
• Excellent oral and written communication with a positive customer service attitude.

Responsibilities

• Troubleshoot and proactively resolve technical issues.
• Respond to requests for technical support.
• Provide recommendations for technical support.
• Provide technical problem solving for database support.
• Install, configure, and maintain desktop and laptop PCs, mobile devices and peripherals, such as printers.
• Install and configure application and operating system software and upgrades.
• Troubleshoot and repair hardware and network connectivity.
• Remove old equipment and perform data migration to new machines.
• Maintain an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades.
• Work with hardware and software vendors to verify timely product delivery and ensure new equipment is installed and ready to operate on schedule.
• Analyze and make recommendations for hardware and software standardization.

Skills

DoD clearance

IAT II Certification

Excellent communication

Customer service attitude

Troubleshooting

Education

High School Diploma

AS/AA

BS/BA

Job description

Required Qualifications:

• Min4 years with HS Diploma; 2 years with AS/AA; or 0 years with BS/BA.
• Active DoD TS/SCI clearance.
• DoD 8570 IAT II Certification.
• Have a demonstrated ability to communicate exceptionally well both orally and in writing, as well as have a positive customer service attitude.

Highly Desired Qualifications:

• Must be DoW 8140 compliant under the Work Role Code 411 - Technical Support Specialist - Basic level or higher by 1 Oct 26.
• At least 1 year of previous experience working as a PC Tech or Help Desk.

Peraton requiresa PC Technicianto support the Special OperationsCommand Information Technology Enterprise Contract (SITEC) – 3.This position islocatedatDavis-Monthan AFB, AZ.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end-user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, andultimately theend-user whooperatearound the globe 24x7x365.

Roles and Responsibilities:

• Troubleshooting and proactively resolving technical issues.
• Responding to requests for technical support.
• Providing recommendations for technical support.
• Providing technical problem solving for customer support of database.
• Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers.
• Installing and configuring application and operating system software and upgrades.
• Troubleshooting and repairing hardware and network connectivity issues.
• Removing old equipment and performing data migration to new machines.
• Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades.
• Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule.
• Analyzing and making recommendations for hardware and software standardization.