IT Service Technician

GovCIO; Lincoln (NE); Hybrid; USD 48,000 - 58,000; Full time

Job summary

GovCIO is hiring an IT Service Technician to provide on-site support in Lincoln, NE. The role requires travel for site coverage and obtaining certifications (A+, ITIL Foundation, HDI, and one of Security+/Network+/Server+ within six months).

Responsibilities include resolving problems, maintaining networks/servers, and supporting enterprise groups including SOCs. Security and encryption of devices are emphasized, with reimbursement for certifications.

Qualifications

• High School with 0-3 years (or commensurate experience)
• USCitizen
• High degree of technical proficiency
• Excellent problem-solving skills and analytical abilities
• Minimum 6 months’ experience troubleshooting Apple Macintosh software and hardware in a customer service role
• Certification in Microsoft Operating Systems
• Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation
• CompTIA Network+
• CompTIA A+
• CompTIA Server+
• CompTIA Security+

Responsibilities

• Provide on-site IT support and consult with support teams, customers and staff to resolve problems.
• Coordinate and perform maintenance for networks/servers and keep systems up to date.
• Install, troubleshoot and maintain a wide range of products and equipment.
• Deliver services in technical support, systems refresh, software integration, and operations support.
• Identify, analyze and repair product failures and order/replace parts as needed.
• Provide on-site training of customer support personnel.
• Assist with on-call support via ServiceNow and remote troubleshooting.
• Ensure devices are encrypted and support enterprise groups like SOCs.
• Assist with asset inventory, disposal preparation and video conferencing setup.
• Support pre/post application releases and analyze end-user support trends.

Skills

USCitizen

Technical proficiency

Problem solving

Analytical abilities

Macintosh troubleshooting

Education

High School Diploma

Tools

SCCM

Microsoft Operating Systems

CompTIA Network+

CompTIA A+

CompTIA Server+

CompTIA Security+

Job description

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Lincoln, NE and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage. Employee will be required to obtain an A+, ITIL Foundation, HDI certification, and one of the following within six months of hire: Security+, Network+, or Server+. The cost of certification will be reimbursed by GovCIO.

Responsibilities

The employee provides support for all onsite IT activities. They consult with support teams, help desks, customers and other technical staff in the resolution of problems. They coordinate and perform operation and/or maintenance activities for networks/servers. They identify recurring problems and recommend steps to reduce the severity or frequency of problems. They install, troubleshoot and maintain an extensive variety of products and equipment. They deliver services and solutions in technical support, systems refresh, software integration, and operations support. They identify, analyze, and repair product failures, and order and replace parts as needed. They provide onsite training of customer support personnel. Other specific duties include the following:

• Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system.
• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
• Recommend systems modifications to reduce user problems.
• Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
• Install operating system patches, upgrades etc. via SCCM Software Center
• Provide remote support services for telework/home users.
  • Help ensure user applications work over VPN and/or Citrix.
• Manage user relocation requests.
• Ensure devices are properly encrypted.
• Local On-Site Cabling.
• Provide on-site support for enterprise groups such as the network and security operation centers.
  • Restart network equipment, including switches and routers as directed by enterprise networking.
  • Replace defective network equipment.
• Wireless Services
  • Assist users with mobile communication devices.
  • Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.
• Asset Inventory Support
  • Assist with physical inventory as needed.
  • Assist with receiving and receipting property.
• Disposal Preparation Support
  • Process computer equipment for disposal.
  • Ensure disposal policies are properly employed.
  • Ensure all devices fully wiped of information before leaving the facility.
• Video Conferencing and Audio/Video O&M
  • Troubleshoot system problems.
  • Work with support staff for remote troubleshooting and repairs.
  • Assist in setting up presentation devices and video conferencing units.
• Support pre/post application releases.
• Gather analyze, and report end-user support trends.
• Assist tier 1 Service Desk with answering user calls.
• Other duties as assigned.

Qualifications

Required Skills and Experience

• High School with 0-3 years (or commensurate experience)
• USCitizen
• High degree of technical proficiency
• Excellent problem-solving skills and analytical abilities

Preferred Skills and Experience

• Minimum 6 months’ experience troubleshooting Apple Macintosh software and hardware in a customer service role
• Certification in Microsoft Operating Systems
• Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation
• CompTIA Network+
• CompTIA A+
• CompTIA Server+
• CompTIA Security+

Clearance Required:

Must be able to obtain and hold a Public Trust Clearance.

#ASG #NEON #NSS #TM #TMK

Posted Salary Range

USD $53,040.00 - USD $53,040.00 /Yr.