Site Supervisor - Lebanon, CT

Oak Harbor Freight Lines, Inc.; Lebanon (CT); Hybrid; USD 59,000 - 72,000; Full time

Benefits offered by this job

Competitive salary

Generous paid time off

Health, dental, vision insurance

403(b) Retirement Plan

Long-term disability insurance

Life insurance

Tuition reimbursement

Professional development

Advancement opportunities

Job summary

Oak Hill in Lebanon, CT seeks a Site Manager to lead residential program operations and ensure high-quality supports for participants. You will oversee daily operations, ensure plan-aligned services, and maintain a safe, engaging home environment while supervising DSPs and coordinating with families and professionals.

The role requires strong leadership, collaboration, and compliance with DDS/DCF/ICF and related standards. On-call responsibilities and on-site work are expected.

Qualifications

• Bachelor's degree or equivalent leadership experience in IDD settings.
• Minimum five years of leadership experience in residential services or related field.
• Minimum two years of supervisory/management experience in residential services, healthcare, or related field.

Responsibilities

• Oversee daily operations of an assigned residential location.
• Ensure services align with individual support plans and treatment goals.
• Maintain a safe, clean, and welcoming home environment.
• Monitor program performance, quality indicators, and census goals.
• Provide direct support as needed to meet participant and operational needs.
• Advocate for participants' needs, rights, and goals.
• Coordinate planning meetings (IP, OPS, IDT, IEP).
• Ensure documentation is completed accurately and on time.
• Collaborate with families, guardians, case managers, clinicians, and community partners.

Skills

Leadership

Staff supervision

Program operations

Regulatory compliance

Communication

Education

Bachelor's degree in Human Services, Social Work, Psychology, Special Education, Healthcare Administration, or related field

5+ years leadership experience in IDD settings (in lieu of degree)

Job description

Location: Lebanon, CT

Weekly Hours: 40 (Flexibility Required)

Weekly Schedule: Monday-Friday 8 AM - 4 PM

Based on Program Needs / On-Call Responsibilities

Compensation:

$65,000/yr

Non-Union | Exempt | Salaried

What You'll Do

As a Site Manager, you will oversee all aspects of residential program operations while ensuring high-quality, person-centered supports for participants and a positive workplace culture for staff.

Lead Residential Program Operations

• Oversee daily operations of an assigned residential location.
• Ensure services are delivered in accordance with individual support plans and treatment goals.
• Maintain a safe, clean, and welcoming home environment.
• Monitor program performance, quality indicators, and census goals.
• Provide direct support as needed to meet participant and operational needs.

Support Individuals Served

• Advocate for the needs, rights, and goals of participants.
• Coordinate and participate in individual planning meetings, including IP, OPS, IDT, and IEP meetings.
• Ensure treatment plans, progress reports, assessments, and required documentation are completed accurately and on time.
• Collaborate with families, guardians, case managers, clinicians, and community partners to support positive outcomes.

Ensure Health, Safety, and Compliance

• Monitor participant health needs in partnership with nursing staff.
• Coordinate medical, dental, psychiatric, and specialty appointments.
• Ensure adequate medication supplies and medication administration compliance.
• Maintain preparedness for emergencies, including fire drills and evacuation procedures.
• Ensure compliance with DDS, DCF, ICF, DPH, OSHA, and Oak Hill regulations and standards.
• Prepare for licensing reviews, audits, inspections, and certification activities.

Lead and Develop Staff

• Supervise, coach, mentor, and evaluate direct support professionals and other assigned staff.
• Coordinate staffing schedules and maintain required staffing ratios.
• Assist with recruitment, interviewing, onboarding, and employee development.
• Conduct regular supervision meetings and annual performance evaluations.
• Ensure staff training, certifications, and professional development requirements are maintained.

Manage Resources and Finances

• Monitor program budgets and participant funds.
• Ensure proper purchasing, inventory management, and financial recordkeeping.
• Oversee household supplies, food inventories, and equipment needs.
• Coordinate maintenance, repairs, and upkeep of the residence and agency vehicles.

Build Strong Relationships

• Serve as the primary liaison between Oak Hill, families, guardians, regulatory agencies, and community partners.
• Foster teamwork, employee engagement, and positive employee relations.
• Represent Oak Hill professionally in the community and with external stakeholders.

What You'll Bring

• Required Qualifications
• Bachelor's degree in Human Services, Social Work, Psychology, Special Education, Healthcare Administration, or a related field; OR
• Minimum of five (5) years of leadership experience supporting individuals with Intellectual and Developmental Disabilities (IDD) in lieu of a degree.
• Minimum two (2) years of supervisory or management experience in residential services, human services, healthcare, or a related field.
• Valid driver's license and ability to meet Oak Hill driving requirements.
• Ability to successfully complete required background screenings and pre-employment requirements.
• Ability to maintain required certifications and training.
• Preferred Qualifications
• Experience managing residential services for individuals with intellectual and developmental disabilities.
• Knowledge of DDS, DCF, ICF, DPH, and related regulatory requirements.
• Experience with person-centered planning and behavioral support programs.
• Previous experience supervising multidisciplinary teams.
• Experience managing budgets, staffing schedules, and program operations.

You'll Thrive in This Role If You...

• Lead Through Service
• You support your team by coaching, mentoring, and creating an environment where employees can succeed while providing exceptional care.
• Stay Organized and Accountable
• You manage competing priorities effectively, maintain compliance in a highly regulated environment, and ensure operational excellence.
• Build Meaningful Relationships
• You communicate effectively with participants, families, employees, healthcare professionals, state agencies, and community partners.
• Solve Problems with Confidence
• You use sound judgment, remain calm under pressure, and make thoughtful decisions that prioritize participant well-being and program success.
• Believe in Person-Centered Services
• You are passionate about helping people achieve greater independence, dignity, and quality of life.

Why Join Oak Hill?

For more than 130 years, Oak Hill has empowered people with disabilities to live, learn, work, and thrive. As Connecticut's largest private provider of services for people with disabilities, we are committed to building communities where everyone has opportunities to succeed.

When You Join Oak Hill, You'll Enjoy:

• Competitive salary and leadership development opportunities.
• Generous paid time off, including vacation, sick, personal, and holiday time.
• Affordable medical, dental, and vision insurance.
• 403(b) Retirement Plan with an annual Oak Hill contribution equal to 9.5% of eligible gross earnings, regardless of employee contribution.
• Employer-paid long-term disability insurance.
• Life insurance options, including employer-paid coverage.
• Tuition reimbursement and professional development opportunities.
• Employee recognition and appreciation programs.
• Opportunities for advancement within a mission-driven organization.
• The ability to make a meaningful difference in the lives of others every day.

Additional Requirements

• Ability to participate in an on-call rotation and respond to program emergencies as required.
• Ability to complete and maintain certifications including CPR, First Aid, Medication Administration, PMT, PAT, Back Safety, and other required trainings.
• Ability to perform physical aspects of the role, including participant support activities, lifting, transfers, and emergency response when needed