Site Supervisor

Canon Business Process Services, Inc.; Elmhurst (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Mailroom Supervisor, where you'll oversee daily operations, manage a diverse team, and enhance customer satisfaction. This role requires a detail-oriented individual who can multitask effectively in a fast-paced environment. You'll be responsible for ensuring compliance with company policies, developing office procedures, and acting as a liaison between customers and the organization. Enjoy a competitive compensation package and the chance to be part of a successful global team dedicated to excellence and innovation.

Benefits

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Qualifications

• Proven experience in an administrative or supervisory role within an office setting.
• Strong understanding of office management procedures and basic accounting principles.

Responsibilities

• Supervise daily office activities to ensure efficiency and compliance with company policies.
• Manage team performance through effective training and support.
• Collaborate with departments for communication and project coordination.

Skills

Leadership Skills

Organizational Skills

Microsoft Office Suite

Multitasking

Customer Service

Education

Experience in Administrative Role

Tools

Microsoft Office Suite

Job description

Overview

The Mailroom Supervisor’s primary responsibility includes, but is not limited to, overseeing the daily operations of the mailroom and reporting staff, striving to meet or exceed customer expectations. The role requires a positive, professional, detail-oriented, and deadline-driven approach, with a focus on increasing customer satisfaction.

Responsibilities

Responsibilities

1. Supervise and coordinate daily office activities to ensure efficiency and compliance with company policies.
2. Manage team performance through effective training, mentoring, and support.
3. Ensure proper phone/email etiquette is practiced by all team members while managing incoming calls/emails.
4. Assist in developing office policies and procedures to enhance operational efficiency.
5. Collaborate with other departments to facilitate communication and project coordination.
6. Act as a liaison between the customer and CBPS.
7. Work with vendors to maintain equipment and ensure optimal performance.
8. Identify and meet or exceed the requirements of all requests for mailroom services.
9. Evaluate and ensure the quality and accuracy of all materials and completed requests.
10. Coordinate and assist in interoffice duties, including drop box runs, rush pick-ups, sorting, delivering mail, and completed projects using manual and automated methods.
11. Maintain accurate tracking of jobs, pick-ups/deliveries, and other documentation.
12. Monitor and maintain supplies, noting when re-orders are needed.
13. Prepare volume mailings, including folding items, inserting into envelopes, or operating automated equipment.
14. Follow the schedule of designated mail runs.
15. Perform other related duties as assigned.

Qualifications

Qualifications

1. Proven experience in an administrative or supervisory role within an office setting.
2. Exceptional leadership skills with the ability to motivate and manage a diverse team.
3. Strong understanding of office management procedures and basic accounting principles.
4. Strong organizational skills with attention to detail and the ability to multitask effectively in a fast-paced environment.
5. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) or equivalent software applications.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule

• 8-hour shift
• Day shift

Physical Demands

• Physical activity required, including bending, climbing stairs, reaching, lifting, and prolonged sitting or standing.
• May lift and/or move up to 40 lbs.

What We Offer

• An opportunity to join an established team and be part of a successful global organization.
• A competitive compensation program.
• Large company benefits: Medical, Dental, Vision, 401K with a competitive match.
• Employee discounts on Canon products and vendor discount programs.
• World-class training and career development programs.

Come Join Our Team!