Site Specialist

TekWissen LLC; Ann Arbor (MI); On-site; USD 22,000 - 29,000; Full time

Job summary

TekWissen Group is seeking a Site Specialist for a 3-month onsite assignment in Ann Arbor, MI. You will receive, sort, document, and deliver lab supplies, support dock operations, and maintain inventory and safety records.

The role requires a high school diploma and at least 1 year of related experience in a lab or customer service setting, with the ability to lift 30–50 lbs and use MS Office. Work is onsite with potential overtime as needed.

Qualifications

• Fluency in reading, writing and speaking English.
• Strong verbal and written communication for customer service.
• Ability to work independently at customer sites and multi-task to meet deadlines.
• Proficiency with Microsoft Office and entering data in various systems.

Responsibilities

• Receive, sort, document, monitor and deliver lab supplies and mail.
• Support dock operations, escorts, deliveries, and rush requests.
• Handle washing, sterilizing, inspection, and return of lab glassware/equipment.
• Maintain clean and organized work areas, docks, and storage spaces.
• Assist with hazardous waste container collection and related documentation.
• Manage gas cylinders, garments, and related inventory needs.
• Perform routine eyewash and safety shower inspections.
• Maintain logs, records, service metrics, and reports.
• Follow safety procedures, SOPs, and University guidelines.
• Proactively address customer concerns with lead team within resolution times.
• Engage in process improvement activities.
• May perform other responsibilities as assigned by management.

Skills

English fluency

Customer service

Multi-tasking

Data entry

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to clients worldwide. The job opportunity below is with one of our clients specializing in biotechnology product development services. The client is dedicated to supplying laboratory equipment, chemicals, supplies, and services essential in healthcare, scientific research, safety, and education. As a global leader in serving the scientific community, the organization generates approximately $40 billion in annual revenue and is committed to making the world healthier, cleaner, and safer. Their global team delivers innovative technologies, convenient procurement solutions, and pharmaceutical services through industry-leading brands.

Position:

Site Specialist
Location: Ann Arbor MI 48109
Duration: 3 Months
Job Type: Temporary Assignment
Work Type: Onsite

Shift:

Monday to Friday From 07:30 AM to 04:00 PM

How do we make an impact:

• Client provides a single source for integrated lab service, support, and supply management.
• Our customized service offerings and premier service experts have the flexibility and experience to uniquely address our customer's laboratory's business needs.

What will you do:

• Receive, sort, document, monitor and deliver lab supplies, packages, samples, and mail.
• Support dock operations, vendor escorts, scheduled deliveries, and rush requests.
• Pick up, wash, sterilize, inspect, and return laboratory glassware and equipment.
• Maintain clean and organized work areas, docks, storage spaces, and service areas.
• Assist with hazardous waste container collection and related documentation.
• Manage gas cylinders, garments, and related inventory needs.
• Perform routine eyewash and safety shower inspections.
• Maintain accurate logs, records, service metrics, and reports.
• Follow all safety procedures, standard operating procedures, and University guidelines.
• Proactively connect with the lead team to address customer concerns within established resolution timeframes.
• Engage in process improvement activities
• Be involved with safety programs such as hazard identification, inspections and incident reporting/investigation as required.
• May perform other responsibilities as assigned by management.

Education:

• High school diploma or equivalent required.

Experience:

• 1 year of related experience within a laboratory setting or customer service is preferred.

Knowledge, Skills, Abilities:

• Able to read, write, and speak English fluently
• Strong verbal and written communication skills, and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding the company's value
• Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.
• Possesses operating skills to use handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports.
• Demonstrates the ability to understand the complexity of various work environments and work safely following all policies and procedures.
• Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software.
• Uses organizational skills to multi-task and meet due dates as needed.
• Works primarily at customer sites, which may require independent work. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc.)
• Depending on the area of the building, personal protective equipment may need to be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes (required for all colleagues), bump hats, and/or safety glasses.
• Regularly required to lift 30 - 40lbs, and up to 50lbs occasionally.
• Regularly use equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc. to push/pull up to 100lbs
• Regularly required to stand, walk and conduct manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods.
• Ability to work in environments with varied temperatures (cold rooms, outside, etc.)
• Ability to work overtime as needed.

TekWissen Group is an equal opportunity employer supporting workforce diversity.