Automation Service Engineer/ Technician Ann Arbor/Detroit

BD; Sterling Heights (MI); On-site; USD 70,000 - 110,000; Full time

Job summary

Waters is seeking a Field Service Engineer to support Waters instruments in regulated, high-volume testing environments. You will install, maintain, and repair analytical instruments across biology, chemistry, and physics portfolios, ensuring specifications are met and customer satisfaction is achieved.

The role requires up to 50% travel, on-call rotation, and collaboration with lab leadership to schedule software upgrades and maintenance. A Real ID driver’s license is required.

Qualifications

• Bachelor’s degree in Engineering, Electronic Technology, Computer Science, Biomedical or related field.
• Understanding of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics.
• Intermediate knowledge of information systems networking architecture design and setup.
• Intermediate understanding of computer software operating systems and the ability to interface with IT personnel to schedule upgrades.

Responsibilities

• Respond to customer needs and perform installations, maintenance, upgrades, and repairs.
• Drive field service revenue through preventive maintenance and equipment moves.
• Lead customer expectations and provide follow-up plans.
• Schedule and complete system upgrades with customers.
• Document all customer complaints in appropriate systems of record.

Skills

Electronics

Mechatronics

PLCs

Pneumatics

Networking

Education

Bachelor’s degree in Engineering/related field

Tools

LIS software

Job description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

We Are The People Who Give Possibilities Purpose

Job Description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

Duties And Responsibilities

• Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. Primary laboratory systems include but are not limited to; KiestrA, Microbiology, Molecular, and LC/MS
• Revenue Generation, collaborate across service and support teams to drive field service revenue through billable offerings like preventive maintenance and equipment moves
• Lead customer expectations, by communicating work performed and providing follow up plan if needed
• Collaborate with customers to proactively schedule and complete system upgrades as needed
• Report and document all customer complaints in appropriate systems of record for resolution and investigation.
• Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy.
• Demonstrate good judgment in utilization of company credit card, while adhering to expense levels within the established business guidelines.
• Flexibility to travel up to 50% of time outside of home geographic area, based upon business needs.
• Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel.
• On-Call Support: Participate in weekend/holiday on-call rotation (~every 6 weeks), requiring local phone availability and potential national travel for instrument support.
• Always maintain a professional appearance.
• Must participate in vendor credentialing programs and finish the vendor credentialing requirements to gain and maintain access to customer facilities. Candidate must have a Real ID.

Minimum Qualifications

• Bachelor’s degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related disciplines
• Understanding of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics.
• Intermediate knowledge of information systems networking architecture design and set up.
• Intermediate understanding of computer software operating systems and the ability to speak with customer’s information technology personnel and lab leadership to schedule and complete routine software upgrades and maintenance.

Preferred

• Expertise in Robotics
• Experience with Liquid Chromatography (LC) and Mass Spec (MS) instrumentation
• Knowledge of Lab Information Systems (LIS) and database management
• A+, Microsoft or Cisco accreditation advantageous Understanding of basic computer security concepts and standard processes
• Excellent verbal and written communication skills
• Outstanding customer service and soft skills
• Must possess and maintain a valid state-issued Real ID driver's license with at least 3 years of driving history and meet BD's auto safety standards

Physical Requirements

• Ability to lift 30 to 40 lb. objects from the floor to chest level
• Ability to turn manual sockets, crescent wrenches, and screw drivers repeatedly over the course of an 8-to-10-hour day
• Ability to sit, kneel, squat, bend, and stand repeatedly in a 8–10-hour period to assemble and repair instrument suites
• Ability to push and pull objects weighing up to 70 lbs
• Ability to perform fine motor tasks while reaching over the course of an 8–10-hour day