Site Solutions Manager

Wheeler Machinery Co; Salt Lake City (UT); On-site; USD 110,000 - 150,000; Full time

Job summary

Wheeler Machinery Co. seeks a Site Solutions Manager – Multi-Site to oversee CAT machine performance across client mine sites. You will coordinate Wheeler teams across service, parts, sales, and rebuilds to deliver projects on schedule and drive continuous improvement.

The role requires strong data analysis, reporting, and lifecycle management skills, with regular travel to customer sites in the Wheeler territory and the ability to build relationships with key customers.

Qualifications

• Working knowledge of CAT mining equipment and performance metrics.
• Strong data analysis and reporting skills; experience with Power BI is a plus.
• Project coordination skills across multiple internal departments and sites.

Responsibilities

• Monitor and manage CAT machine performance across multiple client mine sites.
• Develop internal reports and BI tools on fleet performance and cost metrics.
• Manage equipment lifecycle planning, including rebuilds and replacements.
• Coordinate service, parts, sales, and component rebuild to deliver projects on schedule.
• Travel to customer mine sites for site visits and performance reviews.
• Lead continuous improvement initiatives at customer sites and communicate metrics.

Skills

CAT equipment knowledge

Bi reporting

Project coordination

Data analysis

MS Office & ERP

Tools

Power BI

ERP systems

Job description

Description

Wheeler Site Solutions Manager – Multi-Site

The Site Solutions Manager is a subject matter expert for CAT machine performance across multiple customer mine sites throughout the Wheeler territory. Supports smaller mines and projects that may not have a dedicated on-site Wheeler resource, while also serving as an internal coordinator for the mining team. Responsible for internal performance reporting, equipment lifecycle management, and coordinating Wheeler departments such as service, parts, sales, and component rebuild to deliver customer projects. Participates in and leads continuous improvement initiatives at customer sites, and communicates key performance metrics with customers, CAT, and Wheeler leadership.

ESSENTIAL FUNCTIONS

• Monitor and manage CAT machine performance across multiple customer mine sites throughout the Wheeler territory.
• Develop and maintain internal reports and Business Intelligence tools on fleet performance, availability, reliability, and cost metrics for the Wheeler mining team and leadership.
• Manage equipment lifecycle planning, including tracking machine and component hours, forecasting rebuilds and replacements, and recommending repair-versus-replace decisions.
• Coordinate internal departments, including service, parts, sales, component rebuild, and technology, to plan and deliver customer projects on schedule.
• Serve as the primary point of contact for smaller mines and projects that do not have a dedicated on-site Wheeler resource.
• Travel across the territory to customer mine sites to conduct site visits, assessments, and performance reviews.
• Manage and implement continuous improvement initiatives at customer mine sites.
• Communicate with CAT on metrics, key issues, and continuous improvement opportunities.
• Build relationships with key customers with goals of managing product performance.
• Performs all other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Working knowledge of CAT mining equipment and machine performance metrics such as availability, MTBF, MTTR, and cost per hour
• Understanding of equipment lifecycle management, including component life, rebuild planning, and total cost of ownership
• Project coordination skills, with the ability to manage timelines and deliverables across multiple internal departments
• Strong data analysis and reporting skills; experience with Business Intelligence tools such as Power BI is a plus
• Ability to manage multiple sites and priorities while traveling regularly
• Self-starter and complex problem solver – ability to deliver results with limited supervision
• Proficient in computer software systems including Microsoft Office 365 and ERP systems
• Ability to interact with the customer daily
• Excellent motivational skills and works well with a team but also able to work alone
• Effective communication and interpersonal skills and dedication to customer satisfaction
• Excellent time management and organizational skills and the ability to multitask and prioritize