Site Solutions Manager

Wheeler Machinery Sales, Inc.; Salt Lake City (UT); On-site; USD 110,000 - 160,000; Full time

Job summary

Wheeler Machinery Sales, Inc. seeks a Site Solutions Manager – Multi-Site to act as a subject matter expert for CAT machine performance across multiple customer mine sites within the Wheeler territory.

You will coordinate Wheeler service, parts, sales and component rebuild teams, manage fleet data, and drive continuous improvement initiatives with customers and CAT.

Qualifications

• CAT mining equipment knowledge and machine performance metrics such as availability, MTBF, MTTR, and cost per hour
• Lifecycle management including component life, rebuild planning, and total cost of ownership
• Project coordination across multiple internal departments to manage timelines and deliverables
• BI experience; Power BI is a plus
• Ability to manage multiple sites and priorities while traveling regularly
• Self-starter and problem solver with limited supervision
• Microsoft Office 365 and ERP systems proficiency
• Ability to interact with customers daily
• Strong motivation skills; works well in a team or alone
• Excellent communication and interpersonal skills; customer-focused
• Excellent time management and organizational skills and ability to multitask and prioritize

Responsibilities

• Monitor and manage CAT machine performance across multiple customer mine sites throughout the Wheeler territory.
• Develop and maintain internal reports and BI tools on fleet performance, availability, reliability, and cost metrics for the Wheeler mining team and leadership.
• Manage equipment lifecycle planning, including tracking machine and component hours, forecasting rebuilds and replacements, and recommending repair-versus-replace decisions.
• Coordinate internal departments, including service, parts, sales, component rebuild, and technology, to plan and deliver customer projects on schedule.
• Serve as the primary point of contact for smaller mines and projects that do not have a dedicated on-site Wheeler resource.
• Travel across the territory to customer mine sites to conduct site visits, assessments, and performance reviews.
• Manage and implement continuous improvement initiatives at customer mine sites.
• Communicate with CAT on metrics, key issues, and continuous improvement opportunities.
• Build relationships with key customers with goals of managing product performance.
• Performs all other duties as assigned.

Skills

CAT equipment knowledge

Performance metrics

Lifecycle management

Project coordination

Data analysis

Multi-site travel

Self-starter

MS Office/ERP

Customer interaction

Team communication

Time management

Job description

Description

Wheeler Site Solutions Manager – Multi-Site

The Site Solutions Manager is a subject matter expert for CAT machine performance across multiple customer mine sites throughout the Wheeler territory. Supports smaller mines and projects that may not have a dedicated on-site Wheeler resource, while also serving as an internal coordinator for the mining team. Responsible for internal performance reporting, equipment lifecycle management, and coordinating Wheeler departments such as service, parts, sales, and component rebuild to deliver customer projects. Participates in and leads continuous improvement initiatives at customer sites, and communicates key performance metrics with customers, CAT, and Wheeler leadership.

ESSENTIAL FUNCTIONS

• Monitor and manage CAT machine performance across multiple customer mine sites throughout the Wheeler territory.
• Develop and maintain internal reports and Business Intelligence tools on fleet performance, availability, reliability, and cost metrics for the Wheeler mining team and leadership.
• Manage equipment lifecycle planning, including tracking machine and component hours, forecasting rebuilds and replacements, and recommending repair-versus-replace decisions.
• Coordinate internal departments, including service, parts, sales, component rebuild, and technology, to plan and deliver customer projects on schedule.
• Serve as the primary point of contact for smaller mines and projects that do not have a dedicated on-site Wheeler resource.
• Travel across the territory to customer mine sites to conduct site visits, assessments, and performance reviews.
• Manage and implement continuous improvement initiatives at customer mine sites.
• Communicate with CAT on metrics, key issues, and continuous improvement opportunities.
• Build relationships with key customers with goals of managing product performance.
• Performs all other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Working knowledge of CAT mining equipment and machine performance metrics such as availability, MTBF, MTTR, and cost per hour
• Understanding of equipment lifecycle management, including component life, rebuild planning, and total cost of ownership
• Project coordination skills, with the ability to manage timelines and deliverables across multiple internal departments
• Strong data analysis and reporting skills; experience with Business Intelligence tools such as Power BI is a plus
• Ability to manage multiple sites and priorities while traveling regularly
• Self-starter and complex problem solver – ability to deliver results with limited supervision
• Proficient in computer software systems including Microsoft Office 365 and ERP systems
• Ability to interact with the customer daily
• Excellent motivational skills and works well with a team but also able to work alone
• Effective communication and interpersonal skills and dedication to customer satisfaction
• Excellent time management and organizational skills and the ability to multitask and prioritize