Site Service Representative

advancedtechnologyservices; Sheboygan (WI); On-site; USD 33,000 - 43,000; Full time

Job summary

ATS is seeking an on-site roles-support professional to manage repairable parts, maintain warranty records, and liaison between customers and repair centers at client sites. The role emphasizes identifying cost-saving opportunities and building strong customer relationships.

Qualified candidates have a high school diploma or GED, factory experience, and comfort with basic inventory applications. Lean/Six Sigma familiarity is a plus, supporting continuous improvement initiatives at customer sites.

Qualifications

• High school diploma or GED required.
• Previous factory environment experience preferred.
• Strong customer service skills.
• Basic sales and persuasion skills.
• Ability to recognize part numbers and distinguish parts at a basic level.
• Proficiency with computers and basic inventory/maintenance applications.
• Familiarity with process improvement methodologies such as Six Sigma or Lean.

Responsibilities

• Implements standard ATS processes for customers' repairable parts management and identifies opportunities for process improvement at customer site(s).
• Identifies, captures, and processes repairable parts at the customer's site(s).
• Maintains warranty information for all repairable parts at the customers' site.
• Serves as the liaison between repair service centers and the customer(s), providing on-site customer service including quotes, approvals, and status updates.
• Documents and presents cost savings opportunities to the customer(s).
• Develops relationships with key customer employees to grow business within the site(s).
• Prepares and presents metrics and reporting to customer(s) and manager.

Skills

Strong customer service

Basic sales and persuasion

Part number recognition

Computers/inventory apps

Lean/Six Sigma familiarity

Education

High school diploma or GED

Tools

None

Job description

Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better.

Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.

Principal Duties/Responsibilities

• Implements standard ATS processes for the customers' repairable parts management and identifies opportunities for process improvement at customer site(s)
• Identifies, captures, and processes repairable parts at the customer's site(s)
• Maintains warranty information for all repairable parts at the customers' site
• Serves as the liaison between the repair service centers and the customer(s), providing on-site customer service to include tasks such as providing quotes, securing customer approval, and updating both parties on status of repairs
• Documents and presents cost savings opportunities to the customer(s)
• Develops relationship with key customer employees and uses knowledge to grow business within the site(s)
• Prepares and presents metrics and reporting to customer(s) and manager

Knowledge, Skills, Abilities, & Behaviors Required

• High school diploma or GED
• Previous experience working in a factory environment
• Strong customer service skills
• Basic sales and persuasion skills
• Ability to recognize part numbers and to distinguish among different types of parts on a basic level
• Proficiency with computers and basic inventory/maintenance applications
• Familiarity with process improvement methodologies, such as Six Sigma or Lean

Physical Demands and Working Conditions

While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl, or sit for long periods of time. The employee may occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors.

ATS believes in fair and equitable pay. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. We also offer market leading benefit programs including Medical, Dental and Vision plans, PTO, a 401k retirement plans with employer matching, tuition reimbursement, and more.

Pay Range

$23.98 - $30.65 USD

Equal Employment Opportunity

ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here.

ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.