Site Service Manager

ESCO; Trevose (PA); Sur place; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Dental insurance

Employer Paid Health insurance

Paid time off

Vision insurance

Résumé du poste

Esco is seeking a Site Service Manager to lead assembly, testing, installation coordination and validation of equipment at client sites, ensuring quality and regulatory compliance in line with customer expectations.

You will supervise the Service Engineering team, support after‑sales activities such as warranties, spare parts, maintenance visits and service reports, and travel nationally with some international trips as needed.

Qualifications

• Bachelor’s Degree with 1–5 years hands‑on equipment/build/maintenance/service experience.
• Ability to read equipment wiring/piping schematics.
• Interpretation of equipment layout 2D drawings.
• Ability to use test equipment for measuring/calibration.

Responsabilités

• Lead assembly, testing, installation coordination and validation of equipment.
• Ensure safety and regulatory compliance; use PPE as required.
• Liaise with Project Engineering to interpret requirements, timing and testing.
• Attend meetings to ensure specs meet budget and schedules.
• Provide after‑sales support including warranty calls, spare parts and service reports.
• Manage service engineers and the Service Department; travel nationally and some international travel.

Connaissances

Read schematics

Troubleshooting

Supervise contractors

Project coordination

Communication

English

Formation

Bachelor's degree

Description du poste

Site Service Manager

Job Purpose

To contribute to the success of projects via the effective Assembly, Testing, Installation coordination and Validation of equipment in line with Esco business objectives and customer satisfaction. The role shall also support customers for after sales activities including Warranty Calls, troubleshooting, PM visits, Spare Parts, aftersales quotations, etc.

Job Responsibilities

• Work at all times in a manner which gives the highest consideration to safety, as defined by local regulations and Company procedures, this includes the use of PPE.
• Perform project assembly and test work on equipment and systems in accordance with applicable regulatory standards and to cGMP and GAMP guidelines for the pharmaceutical industry.
• Liaise with the Project Engineering function to ensure the effective interpretation of project requirements, communication, timing, testing and completion.
• Attend internal and client meetings as required to ensure specifications are met within budgeted constraints. Maintain completion schedules for client projects.
• Understand requirements for Aseptic and Non-Aseptic Isolator Systems and their construction in order to maintain and hold pressure, airflow and functionality suitable for its application.
• Interpret and mark-up as required GA, P&ID’s and detailed manufacturing drawings to required standards. Understand the mechanical hardware specification and Functional Design Specification for a client project. Utilize project support documents during equipment and system assembly & test, including Traceability Matrices, Engineering Design Calculations, Bills of Materials, Test and Validation Protocols, Operating, Maintenance and Safety Manuals and work instructions for production and contractor functions.
• Capable of troubleshooting complex process systems, fans, pumps, control valves, instrumentation, electrical and control systems, including systems with PLC control and HMI’s.
• Provide assembly support for process equipment in the Esco factory, ensuring the highest levels of quality.
• Independently lead Factory Acceptance, installation, Site Acceptance and client training activities understanding validation requirements in completing the paperwork.
• Perform service on equipment at client sites and generate service reports.
• After sales support including spare part requests, warranty claims, scheduled and unscheduled maintenance visits.
• Stock management, ensuring common items are stocked vs sales & assembly trends / needs.
• Manage Service Engineers and After Sales / Service Department.
• National travel on a regular basis. Some International travel required, mainly to Singapore/Indonesia regions.

Job Qualifications

Bachelor’s Degree Graduate with 1 to 5 years’ experience in hands-on equipment / system build/ maintenance / service including the following:

• Ability to Read equipment wiring / piping schematics.
• Interpretation of equipment layout 2D drawings.
• Ability to use test equipment for measuring and calibration of system / devices.
• Competent Hands-on type person.
• Good working attitude, detail oriented, adaptability and willingness to learn.
• High quality interpersonal communication skills with tact, diplomacy & professionalism.
• Ability to troubleshoot / problem solve. Logical thinker.
• Perseverance towards achieving the goal.
• Good, Detailed Paperwork ability both written and word / excel competency.
• Ability to effectively Supervise / direct external contractors during installation.
• Fault finding of electrical panels, circuitry, pneumatics.

Additional Requirements, Including

• Fault finding of electrical panels, circuitry, pneumatic.
• General Testing knowledge including Voltage, Current, Forcing of I/O’s, 4-20mA loop Calibration, pressures / flows, calibration, equipment operation.
• Testing and Validation of systems following strict written guidelines / practices.
• General knowledge of industry guidelines & regulations.
• Good verbal and written ability in English.

Benefits

• Dental insurance.
• Employer Paid Health insurance!
• Paid time off.
• Vision insurance.