Site Security Lead & Team Coach

Workstream; Chicopee (MA); On-site; USD 52,000 - 76,000; Full time

Job summary

PalAmerican Security is seeking a Site Supervisor to lead security officers on-site, supervise daily operations, and ensure client safety and satisfaction. The role focuses on coaching staff, coordinating tasks, and maintaining high standards of security service.

The position emphasizes effective communication, on-site leadership, incident reporting, and consistent performance reviews to deliver exceptional client outcomes.

Qualifications

• Excellent communication, interpersonal, and customer service skills.
• Strong organizational, time management, and problem-solving abilities.
• Superior integrity, leadership, and prioritization skills.
• Ability to function well in high-paced and stressful environments.
• Passion for creating a safe and happy work environment.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Recruit, interview, hire, and train new staff.
• Oversee the daily workflow and performance evaluations.
• Handle discipline and termination following company policy.
• Maintain security and safety of designated work area.
• Patrol facility to ensure safety and security.
• Provide superior customer care and manage aggressive individuals.
• Keep accurate logs and write detailed incident reports.
• Respond to emergency situations and conduct interviews.
• Coach officers for peak performance and suggest site order changes.

Skills

Communication skills

Interpersonal skills

Customer service

Organizational skills

Problem solving

Microsoft Office

Education

High school diploma or equivalent

3+ years supervisory experience

Tools

Microsoft Office

Job description

PalAmerican Security is seeking a Site Supervisor to lead security officers on-site, supervise daily operations, and ensure client safety and satisfaction. The role focuses on coaching staff, coordinating tasks, and maintaining high standards of security service.

The position emphasizes effective communication, on-site leadership, incident reporting, and consistent performance reviews to deliver exceptional client outcomes.