Site Reliability & Observability Engineer

Stability Technology; United States; On-site; USD 120,000 - 170,000; Full time

Job summary

Stability Technology is seeking a Site Reliability / Observability Engineer to build and own monitoring, logging, tracing, and alerting across our nationwide healthcare platform. You will define healthy system criteria, develop dashboards, and reduce alert noise while ensuring reliability for telehealth and RCM services.

The role requires strong technical judgement, collaboration with Enterprise Tech, and hands-on work with Datadog, Grafana/Prometheus, CloudWatch, and AWS services.

Qualifications

• 3+ years of experience building and operating observability infrastructure in production.
• Experience defining, tracking, and communicating SLIs/SLOs.
• Strong AWS fundamentals are required, particularly CloudWatch, Lambda, and EventBridge.
• Scripting or automation experience using Python, Node.js, or similar.

Responsibilities

• Design and implement monitoring, logging, and distributed tracing across internal platforms and telephony.
• Define and track SLIs and SLOs for critical systems.
• Build actionable, low-noise alerting that identifies meaningful operational issues.
• Own the observability toolchain across metrics, logs, traces, dashboards, and on-call tooling.
• Support incident response with real-time visibility and lead post-incident analysis.
• Instrument new systems and integrations, including AWS-based telephony and EHR.
• Track and report system reliability trends to technology leadership.
• Tune thresholds and retire alerts that reflect meaningful risk.

Skills

Observability

AWS fundamentals

Scripting

Incident response

Alerting

Monitoring

Tools

Datadog

New Relic

Grafana

Prometheus

CloudWatch

AWS Lambda

EventBridge

PagerDuty

GitHub

Confluence

Jira

Slack

Job description

Stability Technology is seeking a Site Reliability / Observability Engineer to build and own monitoring, logging, tracing, and alerting across our nationwide healthcare platform. You will define healthy system criteria, develop dashboards, and reduce alert noise while ensuring reliability for telehealth and RCM services.

The role requires strong technical judgement, collaboration with Enterprise Tech, and hands-on work with Datadog, Grafana/Prometheus, CloudWatch, and AWS services.