Site Reliability Engineer (SRE)

GIRO; United States; À distance; USD 110 000 - 170 000; Plein temps

Avantages offerts par ce poste

Remote work option

Telemedicine and mental health support

Employee assistance program

Résumé du poste

GIRO is seeking a Site Reliability Engineer (SRE) to ensure availability, performance, and resilience of GIRO’s hosting services. You will work on production environments, enhance observability with Grafana, and automate recurring operations to reduce manual work and improve reliability.

You will also serve as a Level 3 technical expert, supporting project teams with complex issues related to delivery tools for self-hosted clients. Remote-friendly with a strong engineering culture.

Qualifications

• 3 to 7 years of relevant experience in SRE, Cloud operations, DevOps, or a similar technical role.
• Good knowledge of Microsoft Azure environments and concepts related to networking, identity, and security.
• Experience with observability, ideally using Grafana, as well as metrics, logs, and alerting mechanisms.
• Experience diagnosing and resolving complex incidents in production environments.
• Experience with automation and scripting.
• Good understanding of resilience, high availability, backup, restore, and disaster recovery concepts.
• Ability to collaborate with multiple technical teams and communicate clearly during incidents or complex technical situations.
• Strong organizational skills, autonomy, sound judgment, and the ability to prioritize effectively.
• Customer-focused mindset and a commitment to continuously improving service reliability and efficiency.

Responsabilités

• Monitor and improve the availability, performance, and resilience of production environments;
• Define and evolve SLIs/SLOs, dashboards, metrics, and alerting mechanisms;
• Diagnose complex incidents, contribute to service recovery, and perform root cause analyses;
• Automate recurring operations and develop tools to reduce manual work and the risk of errors;
• Provide Level 3 expertise to Project teams on delivery tools and processes for self-hosted clients;
• Collaborate with Project, Development, Platform, Cloud, DBA/DBRE, Architecture, and Security teams to improve solution reliability and operability;
• Document interventions, maintain runbooks, and turn lessons learned from incidents into sustainable improvements.

Connaissances

SRE

Azure

Observability

Automation

Incident Mgmt

Grafana

Cloud Ops

Delivery tools

Outils

Grafana

Description du poste

GIRO IS YOUR WAY FORWARD

At GIRO, our mission is clear: Improving quality of life around the world through software and services that increase the efficiency of public transport and postal delivery.

Joining us means contributing to projects and initiatives that makes a real difference to millions of people. Every line of code, every idea, every action, advances our impact around the world. Join us and let’s lead the way forward, together.

Why choose GIRO?

• Join a Quebec software company that is an international leader
• Advance your career in a collaborative work environment where expertise and commitment are the driving force behind every project
• Stability based on long-lasting client relationships and our long-term vision

AN ENVIRONMENT FOR GROWTH

Here, we focus on an inclusive and positive environment.

We offer a range of benefits, including

• Flexible working hours, including remote work for a balanced life.
• Team activities and annual traditions that we take pride in
• Everyday support: Employee assistance program, telemedicine and mental health support.
• Training and professional development opportunities to grow, learn and discover your way forward.

YOUR CONTRIBUTION TO MAKING A POSITIVE IMPACT

As a Site Reliability Engineer (SRE), you will help ensure the availability, performance, and resilience of GIRO’s hosting services. You will work on production environments, enhance observability, and automate recurring operations to reduce manual intervention and improve service reliability.

You will also act as a Level 3 technical expert , supporting Project teams with complex issues related to delivery tools used by self-hosted clients.

YOUR MAIN RESPONSIBILITIES

• Monitor and improve the availability, performance, and resilience of production environments;
• Define and evolve SLIs/SLOs , dashboards, metrics, and alerting mechanisms;
• Diagnose complex incidents, contribute to service recovery, and perform root cause analyses;
• Automate recurring operations and develop tools to reduce manual work and the risk of errors;
• Contribute to capacity management, as well as backup, restore, and disaster recovery mechanisms;
• Provide Level 3 expertise to Project teams on delivery tools and processes for self-hosted clients;
• Collaborate with Project, Development, Platform, Cloud, DBA/DBRE, Architecture, and Security teams to improve solution reliability and operability;
• Document interventions, maintain runbooks, and turn lessons learned from incidents into sustainable improvements.

THE SKILLS THAT WILL MAKE YOU A KEY MEMBER OF OUR TEAM

• 3 to 7 years of relevant experience in SRE, Cloud operations, DevOps, or a similar technical role;
• Good knowledge of Microsoft Azure environments and concepts related to networking, identity, and security;
• Experience with observability , ideally using tools such as Grafana, as well as metrics, logs, and alerting mechanisms;
• Experience diagnosing and resolving complex incidents in production environments;
• Experience with automation and scripting ;
• Good understanding of resilience, high availability, backup, restore, and disaster recovery concepts;
• Ability to collaborate with multiple technical teams and communicate clearly during incidents or complex technical situations;
• Strong organizational skills, autonomy, sound judgment, and the ability to prioritize effectively;
• Customer-focused mindset and a commitment to continuously improving service reliability and efficiency.

ASSETS THAT COULD SET YOU APART

• Experience in a SaaS environment or hosting client solutions ;
• Experience with SRE practices, SLIs/SLOs, and incident management ;
• Knowledge of Grafana or comparable observability tools;
• Experience with software deployment and delivery tools and processes.

_ Employment Conditions _

Candidates must be legally authorized to work in the selected country at the time an offer of employment is made. It is the sole responsibility of candidates to obtain any required work permits, visas, or other authorizations prior to their start date.

The masculine form is used solely to simplify the text.

In accordance with the standards and regulatory requirements to which GIRO adheres, all positions—whether permanent, fixed-term, or internship—are subject to a criminal background check. Positions that involve access to financial data are also subject to a credit check. All verifications are conducted in accordance with GIRO’s established procedures.