Site Reliability Engineer & Production Support – On-Call

Smart IT Frame LLC; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Smart IT Frame LLC in New York City seeks a Production Support/Site Reliability Engineer to ensure high availability of production apps and infrastructure. You will troubleshoot issues, analyze incidents, and collaborate with development teams to improve reliability.

Responsibilities include on-call duties, RCA execution, rollout support, and building automation. The role emphasizes observability, monitoring, and incident management to drive continuous improvement.

Qualifications

• Strong Linux/Unix administration and troubleshooting skills.
• Cloud platform experience (AWS/Azure/GCP).
• Experience with monitoring/observability tools (Prometheus, Grafana, ELK, Splunk, Datadog, AppDynamics).
• Hands-on Docker and Kubernetes experience.
• CI/CD pipelines with Jenkins, GitLab CI, GitHub Actions, Azure DevOps, or similar.
• Scripting in Python, Shell/Bash, or PowerShell.
• Git and basic source-control practices.
• Experience troubleshooting REST APIs, microservices, web apps, distributed systems.
• Networking fundamentals (DNS, HTTP/HTTPS, TCP/IP, load balancers, firewalls).
• SQL/Databases like PostgreSQL, MySQL, Oracle, SQL Server.
• Familiarity with incident management tools (ServiceNow, Jira, PagerDuty).

Responsibilities

• Monitor production apps, infra, services, and dbs for high availability and performance.
• Provide L2/L3 production support and troubleshoot issues.
• Analyze alerts, logs and metrics to resolve incidents.
• Participate in 24x7 on-call and incident response as needed.
• Perform RCA for major incidents and drive preventive actions.
• Manage incidents, problems and service requests per SLAs.
• Collaborate with dev teams to troubleshoot defects and production issues.
• Support deployments, releases, rollbacks and changes.
• Develop automation to reduce manual operational tasks.
• Maintain monitoring, alerting, dashboards and observability solutions.
• Identify bottlenecks and recommend improvements.
• Contribute to disaster recovery, backup, failover, and business continuity.
• Maintain runbooks, SOPs and troubleshooting guides.
• Continuously improve reliability, scalability, resilience and efficiency.

Skills

Linux/Unix administration

Cloud environments

Monitoring/observability

Docker & Kubernetes

CI/CD pipelines

Python/Shell/PowerShell

Git & source control

REST APIs & microservices

Networking basics

SQL databases

Incident management tools

Tools

Prometheus

Grafana

ELK/Elastic Stack

Splunk

Datadog

AppDynamics

Job description

Smart IT Frame LLC in New York City seeks a Production Support/Site Reliability Engineer to ensure high availability of production apps and infrastructure. You will troubleshoot issues, analyze incidents, and collaborate with development teams to improve reliability.

Responsibilities include on-call duties, RCA execution, rollout support, and building automation. The role emphasizes observability, monitoring, and incident management to drive continuous improvement.