Site Reliability Engineer II (NGPOS Operations Support)

hudsonmanpower; Cincinnati (OH); On-site; USD 110,000 - 140,000; Full time

Job summary

HudsonManpower is seeking a hands-on Site Reliability Engineer II to support a next-generation POS platform in a production environment. The role emphasizes production reliability, incident leadership, and operational excellence in a fast-paced setting.

The ideal candidate will lead major incident responses, drive RCA, and collaborate with Software, Platform, Infrastructure, and Business Operations teams to improve platform reliability.

Qualifications

• 3+ years of experience in Site Reliability Engineering or a related field.
• Strong incident management and RCA skills.
• Excellent communication under pressure and ownership.
• Experience coordinating multiple engineering teams and driving operational excellence.

Responsibilities

• Lead major incident response during production outages.
• Serve as Incident Commander during P1/P2 incidents.
• Coordinate technical bridge calls and communicate outage status to teams and leadership.
• Lead Root Cause Analysis (RCA) activities and track corrective actions.
• Improve production reliability through better monitoring, observability, and runbooks.

Skills

Incident management

Incident Commander

Cross-functional coordination

Observability

Troubleshooting

Leadership

Communication under pressure

On-call rotations

Tools

Dynatrace

Azure Monitor

Log Analytics

Kubernetes

Docker

Jira

Job description

Position Overview

We are seeking a hands‑on Site Reliability Engineer II to support a next-generation Point of Sale (NGPOS) platform in a highly visible production environment. Unlike traditional SRE roles focused primarily on automation or platform engineering, this position emphasizes production reliability, incident leadership, operational excellence, and engineering support.

The ideal candidate will lead major incident response efforts, drive Root Cause Analysis (RCA), improve system observability, and collaborate closely with Software Engineering, Platform Engineering, Infrastructure, and Business Operations teams to enhance overall platform reliability.

This role is ideal for someone who enjoys solving complex production issues under pressure while contributing to long‑term engineering improvements.

Location and Employment Type

Location: Blue Ash, OH (Cincinnati) – Onsite (5 Days/Week)

Employment Type: W2 – Contract‑to‑Hire

Duration: Full‑Time

Work Authorization: Permanent Residents only. Must be able to convert to full‑time without sponsorship.

Experience Required: 3+ Years

Nice to Have

• Enterprise Point of Sale (POS) systems
• Retail technology experience
• Automation scripting
• Monitoring optimization
• Runbook creation
• Store technology deployments

Key Responsibilities

• Lead major incident response during production outages
• Serve as Incident Commander during P1/P2 incidents
• Coordinate technical bridge calls
• Communicate outage status to engineering teams and business leadership
• Lead Root Cause Analysis (RCA) activities
• Track corrective actions through completion
• Improve production reliability and system stability
• Enhance monitoring and observability
• Reduce alert fatigue
• Partner with Software Engineering and Platform Engineering teams
• Support retail store deployments
• Develop operational documentation, runbooks, and playbooks
• Participate in after‑hours support rotations and maintenance windows
• Improve service health using SLIs and SLOs

Technical Environment

Monitoring & Observability

• Dynatrace
• Azure Monitor
• Log Analytics
• Metrics
• Dashboards

Cloud

• Microsoft Azure
• Google Cloud Platform (GCP)

Containers

• Kubernetes
• Docker

Operating Systems

• Linux

Scripting Languages

• Bash
• Python

Agile Tools

• Jira

Enterprise Environment

• Retail systems
• Point of Sale (POS)
• Production Support
• Hybrid Infrastructure

Ideal Candidate Profile

The ideal candidate will demonstrate:

• Strong leadership during production incidents
• Excellent troubleshooting and analytical skills
• Effective communication under pressure
• Ownership and accountability
• Experience coordinating multiple engineering teams
• Strong operational discipline
• Continuous improvement mindset
• Passion for reliability engineering
• Excellent documentation skills

Required Skills

Must Have

• Major Incident Management experience
• Experience serving as Incident Commander
• Leading production bridge calls
• Coordinating cross- functional technical teams
• Executive communication during P1/P2 outages
• Root Cause Analysis (RCA)
  • Five Whys
  • Fishbone Analysis
  • Timeline reconstruction
  • Corrective action tracking
• Production troubleshooting across:
  • Cloud environments
  • On-premise infrastructure
  • Retail/POS systems
• Observability and Monitoring
  • Dynatrace
  • Azure Monitor
  • Log analysis
  • Dashboards
  • Metrics
• Linux administration
• Bash and/or Python scripting
• Kubernetes
• Docker
• Microsoft Azure and/or Google Cloud Platform (GCP)
• Agile methodology
• Jira
• Strong communication and collaboration skills
• Ability to work onsite five days per week
• Willingness to travel and participate in on-call rotations

Travel Requirements

• Local travel initially throughout Cincinnati and Louisville
• Travel will expand as additional retail locations are deployed
• Approximately every four weeks as new sites go live
• Shared on-call and travel rotation with a growing six‑person team