Site Reliability Engineer - AI-Driven Automation & 24x7

Intercontinental Exchange Holdings, Inc.; Atlanta (GA); On-site; USD 120,000 - 150,000; Full time

Job summary

Intercontinental Exchange, Inc. in Atlanta, GA, is seeking a Site Reliability Engineer with 3+ years of hands-on experience to join our SRE team and help drive automation, observability, and reliability across a 24x7 production environment.

The role emphasizes proactive monitoring, automated health checks, and collaboration with Product and Engineering to release with quality gates. Ideal candidates will mentor junior engineers and contribute to AI-assisted incident diagnostics.

Qualifications

• Bachelor's degree or equivalent experience in CS/Engineering.
• 3+ years in site reliability, production engineering, or software operations.
• Proven technical skills with initiative and reliable delivery.
• Excellent teamwork with training and mentoring.
• Ability to prioritize and execute with minimal guidance.
• Strong understanding of ICE Core Competencies.

Responsibilities

• Improve availability, performance, and security of IMT and platform services.
• Collaborate with Product and Engineering to plan releases with quality gates.
• Build and evolve shared services for platform and application teams.
• Design proactive monitoring, alerting, trend analysis, and self-healing automation.
• Resolve defects and operational issues with increasing independence.
• Implement automated tests and deployments across the SRE toolchain.
• Ensure 24x7 availability and robust operational readiness.
• Lead smaller projects and provide status updates to management.
• Mentor SRE I engineers and contribute to team training.
• Develop health checks and AI-assisted diagnostics to speed MTTR.

Skills

Teamwork

Mentoring

Prioritization

Strong initiative

Operational excellence

Education

Bachelor's degree in CS/Engineering or equivalent

Tools

AWS CloudWatch

Grafana

OpenTelemetry/Alloy

Splunk

BigPanda

PagerDuty

Rundeck

Jenkins

Terraform

Chef

Ansible

Job description

Intercontinental Exchange, Inc. in Atlanta, GA, is seeking a Site Reliability Engineer with 3+ years of hands-on experience to join our SRE team and help drive automation, observability, and reliability across a 24x7 production environment.

The role emphasizes proactive monitoring, automated health checks, and collaboration with Product and Engineering to release with quality gates. Ideal candidates will mentor junior engineers and contribute to AI-assisted incident diagnostics.