Site Reliability Engineer

Quix; United States; Remote; USD 84,000 - 119,000; Full time

Job summary

Quix in Canada is seeking a Site Reliability Engineer to build and improve the reliability, observability, and operational practices of production platforms. You will set reliability targets, surface risks before outages, and help teams recover and learn from incidents.

Responsibilities include defining and tracking SLIs/SLAs, creating robust monitoring with Prometheus, Grafana, Datadog or OpenTelemetry, leading post-incident reviews, and automating recurring tasks with Python, Bash or Go while

Qualifications

• Significant production experience in SRE, platform engineering, or infrastructure reliability.
• Strong incident response and post-incident review practices.
• Ability to automate operational tasks with scripting languages.

Responsibilities

• Define and track service-level indicators and objectives for critical services.
• Build monitoring and observability with metrics, tracing, logs, and alerting.
• Lead incident reviews and translate findings into recovery improvements.
• Create runbooks, escalation paths, and production operating procedures.
• Assess capacity and failure risks through planning, load tests, and failure analysis.
• Automate recurring operational work and collaborate with engineering on production readiness.

Skills

SRE/Platform engineering experience

Incident response & post-incident

Automation scripting (Python/Bash/Go)

Tools

Prometheus

Grafana

Datadog

OpenTelemetry

Job description

Role overview

Build and improve the reliability, observability, and operational practices of production platforms. The work spans prevention and response: setting reliability targets, finding risks before they cause outages, and helping teams recover and learn when incidents occur.

Responsibilities

• Define and track service-level indicators and objectives for critical services.
• Build monitoring and observability with metrics, tracing, logs, and alerting.
• Lead incident reviews and turn findings into changes that improve recovery time.
• Create runbooks, escalation paths, and production operating procedures.
• Assess capacity and failure risks through planning, load tests, and failure analysis.
• Automate recurring operational work and partner with engineering teams on production readiness.

Requirements

• Significant production experience in SRE, platform engineering, or infrastructure reliability.
• Hands-on expertise with observability tools such as Prometheus, Grafana, Datadog, or OpenTelemetry.
• Experience improving distributed-system reliability, including load balancing, failover, circuit breakers, and retries.
• Strong incident response, on-call, root cause analysis, and post-incident review practices.
• Ability to automate operational tasks with Python, Bash, Go, or similar scripting tools.
• Clear communication of reliability needs and tradeoffs to engineering and product partners.

Nice to have

• Experience with chaos engineering or failure injection.
• SLO or SLA management in enterprise or regulated environments.
• Multi-region or multi-cloud reliability experience.

Benefits and work setup

• Full-time role, based in Toronto or remote within Canada.