Site Reliability Engineer

nice; United States; Híbrido; USD 100.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

NICE-FLEX hybrid model (2 office days/

3 remote days per week

Remote work opportunities

Descripción de la vacante

NiCE is seeking an experienced Systems Engineer to oversee production environments, build and manage platform infrastructure, and improve reliability and performance of distributed software apps. You will collaborate with development teams to enhance services, automate operations, and ensure scalable uptime across cloud and on-prem systems.

Ideal candidates have 3–6 years in systems engineering with strong scripting, cloud, IaC, CI/CD, and containerization experience.

Formación

• 3-6 years of working experience in a similar role, with a focus on systems engineering, automation, and reliability.
• Proficiency in at least one programming language (e.g., Python, Go, Java, C#) and scripting languages (e.g., Bash, PowerShell).
• Deep understanding of cloud computing platforms (e.g., AWS) and reliability constraints of major services (EC2, ECS, Lambda, DynamoDB).
• Experience with infrastructure as code tools such as CloudFormation and Terraform.
• Deep understanding of CI/CD concepts and experience with Jenkins, GitLab CI/CD, or CircleCI.
• Strong knowledge of containerization technologies (Docker, Kubernetes) and microservices architecture.
• Experience with monitoring and observability tools (Prometheus, Grafana, ELK stack, CloudWatch).
• Excellent problem-solving skills and the ability to troubleshoot complex issues in distributed systems.
• Experience with Incident management and blameless postmortems including incident response.

Responsabilidades

• Run the production environment by monitoring availability and taking a holistic view of system health
• Build software and systems to manage platform infrastructure and applications
• Improve reliability, quality, and time-to-market of our suite of software solutions
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
• Provide primary operational support and engineering for multiple large distributed software applications

Conocimientos

Python

Go

Java

C#

PowerShell

Bash

AWS

CI/CD Pipelines

Herramientas

Docker

Kubernetes

Prometheus

Grafana

ELK Stack

CloudWatch

Terraform

CloudFormation

Jenkins

GitLab CI/CD

CircleCI

Ansible

Puppet

Descripción del empleo

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

• Run the production environment by monitoring availability and taking a holistic view of system health
• Build software and systems to manage platform infrastructure and applications
• Improve reliability, quality, and time-to-market of our suite of software solutions
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
• Provide primary operational support and engineering for multiple large distributed software applications

How will you make an impact?

• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
• Partner with development teams to improve services through rigorous testing and release procedures
• Participate in system design consulting, platform management, and capacity planning
• Create sustainable systems and services through automation and uplifts
• Balance feature development speed and reliability with well-defined service level objectives

Have you got what it takes?

• 3-6 years of working experience in a similar role, with a focus on systems engineering, automation, and reliability.
• Proficiency in at least one programming language (e.g., Python, Go, Java, C#) and experience with scripting languages (e.g., Bash, PowerShell).
• Deep understanding of cloud computing platforms (e.g., AWS), the working and reliability constraints of some of the prominent services (e.g., EC2, ECS, Lambda, DynamoDB etc)
• Experience with infrastructure as code tools such as CloudFormation, Terraform.
• Deep understanding of CI/CD concepts and experience with CI/CD tools such as Jenkins, GitLab CI/CD, or CircleCI.
• Strong knowledge of containerization technologies (e.g., Docker, Kubernetes) and microservices architecture.
• Experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK stack, Cloudwatch).
• Excellent problem-solving skills and the ability to troubleshoot complex issues in distributed systems.
• Experience of Incident management and blameless postmortems that includes driving the incident response efforts during outages and other critical incidents, resolution, and communication in a cross-functional team setup.

You will have an advantage if you also have:

• Handson experience of working with large Kubernetes Cluster. Certification will be an added plus.
• Working experience of Grafana Observability Suite (Loki, Mimir, Tempo).
• Administration and/or development experience of standard monitoring and automation tools such as Splunk, Datadog, Pagerduty Rundeck.
• Familiarity with configuration management tools like Ansible, Puppet, or Chef.
• Certifications such as AWS Certified DevOps Engineer, Google Cloud Professional DevOps Engineer, or equivalent.

Personal attributes:

• Strong communication skills and the ability to collaborate effectively with cross-functional teams.
• Team player - ability to work well in a close team environment.
• Fast learner with ability to educate her/himself on relevant technologies
• Ability to multitask and prioritize work
• Ability to remain focused and calm under pressure
• Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, intera