Site Reliability Engineer

TechDigital Group; Chicago (IL); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

A technology services firm in Chicago seeks a Site Reliability Engineer to oversee monitoring of dashboards, handle production issues, and represent the SRE team in client interactions. The ideal candidate will possess experience with GCP, Kubernetes, and Dynatrace, along with a background in support projects. This role offers a dynamic work environment with a focus on continuous improvement.

Formación

• Experience working on support projects is essential.
• Familiarity with GCP, Kubernetes, and Dynatrace is required.
• Knowledge of Splunk/Sumologic log monitoring is a plus.

Responsabilidades

• Monitor dashboards and alert for production issues.
• Represent SRE in client calls and manage tickets.
• Create alerts and new dashboards for features.

Conocimientos

GCP

Kubernetes

Dynatrace

Log monitoring

Descripción del empleo

Job description

Responsibilities

• Monitoring all the key dashboards and timely alerting, find RCA for all production issues, help team to debug potential issues, handling daily standup calls and all other client calls, run through all the JIRA tickets and have the ticket updated with latest findings/RCA
• Represent SRE in all client calls and have the deep knowledge on all the tickets/issues created by the team
• Create alerts based on production issues
• Create new dashboards for any new features, support onsite team with providing various details from different tools to help with the investigation, always validate if the team is following the SOPs or the process defined for an alerts/ issue
• Contact external vendors if their integrations fail
• Measure the front-end metrics for the site with various tools available

Qualifications

• Must have worked on support projects
• Must know GCP, Kubernetes and Dynatrace
• Knowledge of Splunk / Sumologic log monitoring is an advantage