Site Relablity Engineer

Wipro Technologies; O’Fallon (MO); On-site; USD 45,000 - 121,000; Full time

Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off

Job summary

Wipro Limited is seeking a Site Reliability Engineer focused on production operations, DevOps automation, incident management, and platform reliability across our global environment. You will lead CI/CD automation, infrastructure provisioning, NGINX administration, and secure authentication (SAML/SSO/OAuth) in AWS, driving operational excellence while maintaining strong documentation and collaboration.

The role entails mentoring junior resources, working with a global team across geographies,

Qualifications

• Hands-on experience in production support and SRE practices.
• CI/CD pipelines implementation and automation exposure.
• Automation of infrastructure and deployment processes.
• NGINX configuration and administration knowledge.
• AWS infrastructure experience and secure access practices.
• Understanding of authentication technologies (SAML/SSO/OAuth).
• Certificate management lifecycle and security awareness.
• Strong documentation and cross-functional collaboration.

Responsibilities

• Engage in lifecycle management from design to operations and refinement.
• Improve platform reliability and incident management with blameless postmortems.
• Support CI/CD pipelines and validate promotions to higher environments.
• Maintain service health via monitoring, latency, and availability metrics.
• Develop automation for certificate renewal, routing, alerting, and compliance reporting.
• Mentor junior resources and share knowledge across teams.
• Drive ITSM improvements and quarterly operational excellence initiatives.

Skills

Site Reliability Engineering

CI/CD pipelines

Infrastructure automation

NGINX administration

AWS

Authentication (SAML/SSO/OAuth)

Certificate management

Operational excellence

Two-factor authentication

Tools

Ansible

Venafi

Chef

Jenkins

Groovy

Shell scripting

Bitbucket

GIT

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

This role is primarily focused on Site Reliability Engineering and Production Operations, with strong emphasis on DevOps automation, incident management, platform reliability, security, and identity management. The ideal candidate should have hands‑on experience in production support, CI/CD pipelines, infrastructure automation, NGINX administration, AWS, authentication technologies (SAML/SSO/OAuth), certificate management, and operational excellence initiatives.

• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operations, and refinement.
• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
• Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.
• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.
• Practice sustainable incident response and blameless postmortems.
• Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
• Collaborate with a global team spread across tech hubs in multiple geographies and time zones
• Share knowledge and mentor junior resources.
• Develop and maintain automation pipelines for certificate renewal, traffic routing, alerting, and compliance reporting using tools like Ansible, Venafi.
• Drive improvements in ITSM and DQ SLOs, ensuring timely CRQ status updates and incident closure.
• Lead initiatives for Safety & Soundness and Operational Excellence across quarterly EPICs, covering areas such as PCI compliance, threat/toil management, self-healing, and ITSM defect resolution

All About You

• Background in operational resiliency and self-healing systems.
• Understanding of two factor authentication.
• Strong documentation and communication skills.
• Strong understanding and experience in implementing NGINX configuration.
• Intermediate understanding of Active Directory (Users / Groups), SAML, LTPA, SSO, Oauth.
• Understanding of DEVOPS technologies like Chef, Jenkins, Groovy, shell scripting, bitbucket, GIT.
• Experience in working with or implementing automation workflows and/or scripting development.
• Understanding of:
  • Client-server relationships
  • Network concepts (Layer 1 to Layer 3)
  • Stack trace analysis (TCP dumps, heap dumps, CPU/memory analysis, thread dumps).
  • Load balancers and application firewalls.
  • Operating System navigation.
  • Logging and monitoring methods, standards, and tools.
  • High availability and business continuity planning
  • Caching concepts
  • Configuration management
• Awareness of security implementations, certificate management lifecycle, mutual TLS, SSL handshake, SSH keys, symmetric and asymmetric encryptions.
• Experience with AWS infrastructure and secure access practices.
• Familiarity with ITSM processes, compliance frameworks, and incident management.
• Excellent communication and collaboration skills across cross-functional teams

Mandatory Skills: Site Reliability Engineering (SRE).Experience: 3-5 Years.The expected compensation for this role ranges from $45,000 to $121,000 .Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience.

• Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
• Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Applications from veterans and people with disabilities are explicitly welcome.Reinvent your world. We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group [e-mail] .