Site Operations Manager - House Manager ID/IDD

ADP, Inc.; Nashville (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Open Arms Care is seeking a Site Operations Manager in Nashville, TN to lead a residential group home environment. You will supervise staff, manage budgets, ensure safety, and coordinate with care teams to support clients' growth and well-being.

The role requires 3+ years in ID/DD, supervisory experience, and valid licensure. A strong focus on documentation, teamwork, and communication is essential for success in this on-site position.

Qualifications

• 3+ years in ID/DD field with direct client support.
• 2+ years in supervisory/managerial role overseeing staff.
• Valid driver’s license required.
• CPR certification within 30 days of hire.
• PCM certification within 60 days of hire.
• Excellent interpersonal, written, and verbal communication skills.
• Proficient in Word and Excel.

Responsibilities

• Represent Open Arms Care in community meetings, events, and functions.
• Assist in hiring, selection, and placement to ensure qualified applicants.
• Foster a supportive work environment and coordinate staff engagement activities.
• Communicate plans of care and provide clear directions to on-site teams.
• Maintain weekly supply inventories and budgetary obligations.
• Provide on-site supervision of up to 30 employees.
• Ensure safety and cleanliness per facility standards and licensure requirements.
• Attend Safety Committee and Incident Management meetings and follow up as needed.
• Ensure documentation accuracy across bed checks, shift notes, and care plans.
• Collaborate with Program Manager and Site Nurse on weekly planning.

Skills

Interpersonal skills

Written and verbal communication

Time management

Organizational skills

Tools

Word

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Site Operations Manager - House Manager ID/IDD

Full Time Professional Nashville, TN, US

Why Join Team OAC?

SUMMARY

To ensure an environment that encourages client teaching, mentoring, and coaching by all DSPs and Shift Supervisors. Monitor active treatment, skill development, and growth of all clients. Responsible for DSP growth and development. Create a home that yields a clean, organized, welcoming environment. Be the liaison between the responsible site and all operational departments. Fiscal responsibility to include scheduling, purchasing, inventory, etc. Maintain all operational property in a respective manner.

ESSENTIAL FUNCTIONS

• Represent OAC in a positive and professional manner in community meetings, events and social functions.
• Assist in facilitating hiring, selection, and placement activities to ensure the best-qualified applicants are selected.
• Foster a supportive and collaborative work environment for all employees including, but not limited to planned employee engagement activities.
• Communicate and follow through with all plans of care for the clients by providing instructions and directions to the work teams on site.
• Weekly update of supply inventories.
• Alternate on-call responsibilities to include weekend supervisory home visits as assigned.
• Maintain and monitor budgetary obligations for the as outlined by OAC business practices. Complete Human Resource responsibilities such as payroll, scheduling, performance reviews, and corrective action processes.
• Ensure a safe and clean living and working environment as outlined by the facility safety standards, which include environmental walk-throughs, safety committee follow-up and state licensure regulations.
• Attend regularly scheduled Safety Committee and Incident Management Meetings as well as conduct any necessary follow up as assigned.
• Ensure documentation compliance to include review of bed checks, shift notes, and repositioning notes. Address areas in need of improvements improvement with the staff related to documentation daily.
• Attend operational and site-driven meetings to address client and staff needs.
• Serve a liaison for parents/guardians of clients served when necessary.
• In collaboration with the Program Manager and Primary Site Nurse, participate in weekly planning meetings to provide a holistic approach to client support.
• Ensure client participation in the Enrichment Center and community integration by maintaining a functioning activity calendar per site.
• Maintain a support relationship with conservators and family members of the clients.
• Provide coverage to other site(s) in the absence of another Site Operations Manager.
• Perform Other Duties as Assigned.

QUALIFICATIONS

Education and Experience

• 3+ years of experience working in the ID/DD field in direct support of clients required.
• Prior supervisory experience with at least 2 years in management and oversight of employees preferred.
• Valid driver’s license required
• CPR certification within 30 days of hire is required (provided by Open Arms Care)
• Certified in Professional Crisis Management (PCM) within 60 days of hire is required (provided by Open Arms Care)
• Possess excellent interpersonal skills, strong written and verbal communication skills.
• Effective time management and organizational skills with proven ability to meet deadlines.
• Proficient computer skills related to Word, Excel and other applications

Employees Supervised:

Up to 30 employees for the site

Other Pertinent Job Information:

Residential group home setting.

Physical Requirements

Ability to lift repetitively a minimum of 50 pounds; tasks may include lifting, repositioning, turning, bending, squatting, etc.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of the work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that this job description does not constitute a written or implied contract of employment. It is understood that the company reserves the right to change work schedules as required, including overtime.