Site Operations Manager

Open Arms Care; Knoxville (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Bonus programs

Tuition reimbursement

Comprehensive benefits

PTO & holidays

Employee recognition programs

Career growth

Job summary

Open Arms Care seeks an experienced Site Operations Manager to lead residential program operations in a group home setting. You will supervise staff, manage budgets, coordinate care plans, and ensure regulatory compliance while maintaining a clean, safe, and welcoming environment for clients and families.

Collaborate with the Program Manager and Site Nurse to plan weekly activities and site improvements, supporting client growth and staff development within the organization.

Qualifications

• 3+ years in ID/DD field with direct client support.
• Minimum 2 years in supervisory/management roles.
• Valid driver’s license required.
• CPR certification within 30 days of hire.
• PCM certification within 60 days of hire.
• Excellent interpersonal and written/verbal communication skills.
• Effective time management and organization.
• Proficient in Word, Excel and related software.

Responsibilities

• Represent OAC professionally at community events.
• Assist in hiring, selection and placement to secure best-qualified applicants.
• Foster a supportive, collaborative work environment for all employees.
• Communicate and follow through with plans of care to work teams on site.
• Weekly update of supply inventories.
• Alternate on-call responsibilities including weekend supervisor visits.
• Manage budgets, payroll, scheduling, performance reviews and corrective actions.
• Ensure a safe and clean living/working environment per safety standards.
• Attend Safety Committee and Incident Management Meetings and follow up as needed.
• Ensure documentation accuracy (bed checks, shift notes) and drive improvements.
• Participate in site and operational meetings addressing client/staff needs.
• Liaise with parents/guardians when necessary.
• Plan weekly with Program Manager and Site Nurse for holistic client support.
• Maintain activity calendar and community integration for clients.
• Provide coverage for other site(s) as needed.
• Perform other duties as assigned.

Skills

Supervisory experience

ID/DD experience

CPR certification

PCM certification

Driver's license

Interpersonal skills

Time management

Computer skills (Word/Excel)

Tools

MS Word

Excel

Job description

Personal satisfaction from making a difference every day

Competitive pay + bonus programs

Paid training & tuition reimbursement

Comprehensive benefits: Medical, Pharmacy, Vision, Dental, Disability, Life Insurance, and Employee Assistance Program

Paid time off & holidays

Employee recognition programs

Career growth opportunities

SUMMARY

To ensure an environment that encourages client teaching, mentoring, and coaching by all DSPs and Shift Supervisors. Monitor active treatment, skill development, and growth of all clients. Responsible for DSP growth and development. Create a home that yields a clean, organized, welcoming environment. Be the liaison between the responsible site and all operational departments. Fiscal responsibility to include scheduling, purchasing, inventory, etc. Maintain all operational property in a respective manner.

ESSENTIAL FUNCTIONS

• Represent OAC in a positive and professional manner in community meetings, events and social functions.
• Assist in facilitating hiring, selection, and placement activities to ensure the best-qualified applicants are selected.
• Foster a supportive and collaborative work environment for all employees including, but not limited to planned employee engagement activities.
• Communicate and follow through with all plans of care for the clients by providing instructions and directions to the work teams on site.
• Weekly update of supply inventories
• Alternate on-call responsibilities to include weekend supervisory home visits as assigned.
• Maintain and monitor budgetary obligations for the as outlined by OAC business practices. Complete Human Resource responsibilities such as payroll, scheduling, performance reviews, and corrective action processes.
• Ensure a safe and clean living and working environment as outlined by the facility safety standards, which include environmental walk-throughs, safety committee follow-up and state licensure regulations.
• Attend regularly scheduled Safety Committee and Incident Management Meetings as well as conduct any necessary follow up as assigned.
• Ensure documentation compliance to include review of bed checks, shift notes, and repositioning notes. Address areas in need of improvements improvement with the staff related to documentation daily.
• Attend operational and site-driven meetings to address client and staff needs.
• Serve a liaison for parents/guardians of clients served when necessary.
• In collaboration with the Program Manager and Primary Site Nurse, participate in weekly planning meetings to provide a holistic approach to client support.
• Ensure client participation in the Enrichment Center and community integration by maintaining a functioning activity calendar per site.
• Maintain a support relationship with conservators and family members of the clients.
• Provide coverage to other site(s) in the absence of another Site Operations Manager.
• Perform Other Duties as Assigned

QUALIFICATIONS

Education and Experience

• 3+ years of experience working in the ID/DD field in direct support of clients required.
• Prior supervisory experience with at least 2 years in management and oversight of employees preferred.
• Valid driver’s license required
• CPR certification within 30 days of hire is required
• Certified in Professional Crisis Management (PCM) within 60 days of hire is required
• Possess excellent interpersonal skills, strong written and verbal communication skills.
• Effective time management and organizational skills with proven ability to meet deadlines.
• Proficient computer skills related to Word, Excel and other applications

Employees Supervised:

Up to 30 employees for the site

Other Pertinent Job Information:

Residential group home setting.

Physical Requirements

Ability to lift repetitively a minimum of 50 pounds; tasks may include lifting, repositioning, turning, bending, squatting, etc.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of the work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that this job description does not constitute a written or implied contract of employment. It is understood that the company reserves the right to change work schedules as required, including overtime.