Site Operations Manager

Pritchard Industries LLC; San Antonio (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision options

401K after one year

Cell Phone

Job summary

Pritchard Sports & Entertainment Group is seeking an experienced Site Operations Manager for our sports and entertainment venue in San Antonio, TX. You will oversee cleaning operations, staff, and vendors, ensuring safe, cost-efficient service.

Reporting to the District Manager, you will manage housekeeping managers and supervisors, develop SOPs, monitor budgets, and coordinate with arena leadership to deliver exceptional guest experiences.

Qualifications

• Experience overseeing housekeeping staff and operations.
• Budget control and cost management experience.
• Ability to coordinate with arena management and third-party vendors.
• HR responsibilities including hiring, payroll, and safety practices.

Responsibilities

• Plan and coordinate cleaning operations for daily, event, and post-event cleaning.
• Train and schedule full- and part-time staff.
• Liaise between operations group and arena management to oversee cleaning and equipment.
• Ensure cost-efficient operation by maintaining the budget and financial records.
• Develop and implement standard operating procedures and preventative maintenance.
• Ensure high-quality service by setting goals and supervising managers.
• Maintain logs, reports, and deployment records; monitor safety and OSHA compliance.
• Handle HR concerns including payroll, labor reports, and safety reports.

Skills

Client Relationships

Employee Management

Budget Management

Available to work extended hours

Education

College degree preferred but not required

Job description

Pritchard Sports & Entertainment Group is looking for an experienced Site Operations Manager for our Sports and Entertainment venue. This role will report to the District Manager and will be responsible for overseeing cleaning/janitorial duties and staff.

In this role, you will oversee all housekeeping personnel, including managers, supervisors, leads, general staff, and event and post staffing, and contract labor.

JOB RESPONSIBILITIES

• Plans and coordinates all aspects of the cleaning operations, including daily housekeeping services, event cleaning services and post event (night) cleaning services.
• Trains, plan, schedules and assigns full and part-time employees.
• Liaison between Pritchard Sports and Entertainment Group and the Arena Management Team to oversee the entire cleaning operations of the building and equipment, including the development and monitoring of third-party vendor sub-contractors.
• Ensures an effective, cost-efficient operation by preparing and maintaining the budget.
• Establishes, reviews, and maintains a system of financial procedures, methods, accounts, and control records.
• Develops and implements standard operating procedures for each area of responsibility, including an effective preventative maintenance program.
• Ensures the highest quality service to the facility by establishing goals and supervising managers.
• Maintains logs and records and provides reports as required.
• Maintains the inventory of equipment and supplies and makes requisitions for proper levels of the same.
• Keeps cost records of work performed and coordinates cost estimates and event settlements as requested.
• Establishes, disseminates, and monitors work performance, safety standards, and OSHA requirements.
• Organizes and executes training and safety programs.
• Attends internal meetings and represents the company at external meetings as deemed necessary.
• Ensures all cleaning is coordinated, produced, and executed in a professional manner.
• Responsibilities include any HR concerns, including hiring, interviewing, disciplinary actions, payroll, labor reports, inspection reports, safety reports, etc.
• Inspect arena seating and all suite areas to determine the employee deployment strategy.
• Have a sense of urgency when addressing Client concerns.
• Completes all other duties as assigned by the District Manager and VP of Operations.

Skills and Qualifications

• Client Relationships
• College degree preferred but not required
• Employee management
• Budget Management
• Available to work extended hours

Compensation and Benefits

• Medical, dental and vision options
• 401K after one year
• Cell Phone

Pritchard Industries participates in E-Verify.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.