Site Operations Manager

Pritchard Sports & Entertainment Group; San Francisco (CA); On-site; USD 102,000 - 138,000; Full time

Benefits offered by this job

Medical, dental and vision options

401K after one year

Cell Phone

Job summary

Pritchard Sports & Entertainment Group is seeking a Site Operations Manager for our Northern California venue. The role reports to the District Manager and oversees cleaning/janitorial staff and operations, including event and post-event cleaning, budgeting, and safety compliance.

The ideal candidate will manage managers, supervisors and frontline staff, coordinate with arena leadership and vendors, and ensure cost-efficient operations while maintaining high service quality.

Qualifications

• Experience leading cleaning operations in large venues or facilities.
• Strong budgeting and vendor coordination abilities.
• HR tasks such as payroll, safety and disciplinary actions management.

Responsibilities

• Plans and coordinates all cleaning operations for daily, event and post-event services.
• Trains and schedules full- and part-time staff.
• Liaises with arena management and third-party vendors to oversee cleaning operations.
• Maintains budget and financial procedures; prepares cost estimates and settlements.
• Develops and implements SOPs and preventive maintenance programs.
• Ensures high-quality service and supervises managers and staff.
• Maintains records, reports and inventory levels; coordinates cost control.
• Addresses client concerns with urgency and professionalism.
• Performs HR duties including hiring, interviewing and payroll in coordination with leadership.

Skills

Client Relationships

Employee management

Budget Management

Extended hours

Education

Bachelor's degree

Job description

Site Operations Manager - Northern California

Salary: $120,000 yearly

Pritchard Sports & Entertainment Group is looking for an experienced Site Operations Manager for our Sports and Entertainment venue, in Northern California. This role will report to the District Manager and will be responsible for overseeing cleaning/janitorial duties and staff.

In this role, you will oversee all housekeeping personnel, including managers, supervisors, leads, general staff, and event and post staffing, and contract labor.

JOB RESPONSIBILITIES

• Plans and coordinates all aspects of the cleaning operations, including daily housekeeping services, event cleaning services and post event (night) cleaning services.
• Trains, plan, schedules and assigns full and part-time employees.
• Liaison between Pritchard Sports and Entertainment Group and the Arena Management Team to oversee the entire cleaning operations of the building and equipment, including the development and monitoring of third-party vendor sub-contractors.
• Ensures an effective, cost-efficient operation by preparing and maintaining the budget.
• Establishes, reviews, and maintains a system of financial procedures, methods, accounts, and control records.
• Develops and implements standard operating procedures for each area of responsibility, including an effective preventative maintenance program.
• Ensures the highest quality service to the facility by establishing goals and supervising managers.
• Maintains logs and records and provides reports as required.
• Maintains the inventory of equipment and supplies and makes requisitions for proper levels of the same.
• Keeps cost records of work performed and coordinates cost estimates and event settlements as requested.
• Establishes, disseminates, and monitors work performance, safety standards, and OSHA requirements.
• Organizes and executes training and safety programs.
• Attends internal meetings and represents the company at external meetings as deemed necessary.
• Ensures all cleaning is coordinated, produced, and executed in a professional manner.
• Responsibilities include any HR concerns, including hiring, interviewing, disciplinary actions, payroll, labor reports, inspection reports, safety reports, etc.
• Inspect arena seating and all suite areas to determine the employee deployment strategy.
• Have a sense of urgency when addressing Client concerns.
• Completes all other duties as assigned by the District Manager and VP of Operations.

Skills and Qualifications

• Client Relationships
• College degree preferred but not required
• Employee management
• Budget Management
• Available to work extended hours

Compensation and Benefits

• Medical, dental and vision options
• 401K after one year
• Cell Phone

Pritchard Industries participates in E-Verify.

Qualifications

Education

Preferred

Bachelors or better.

Experience

Required

2-3 years:

Customer Service

2-3 years:

Employee Management

2-3 years:

Janitorial

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.