Site Operations Lead: Service Delivery & Team Development

NANA Regional Corporation; Williamsburg (KY); On-site; USD 85,000 - 110,000; Full time

Job summary

NANA Regional Corporation is seeking a Deputy Operations Manager for their operations in Williamsburg, KY. In this role, you will assist in all contract operations at the Kentucky Consular Center and provide exemplary customer service. The ideal candidate will have extensive management experience and strong skills in Microsoft Excel.

This on-site position requires a Bachelor’s degree and the ability to obtain a Top-Secret security clearance. Join us to help drive high standards of service delivery and employee satisfaction.

Apply today for an opportunity to be a part of a dedicated team.

Qualifications

• US Citizen.
• Seven years of management experience.
• Five years managing large-scale operations.
• Excellent written and oral communication skills.
• Ability to obtain and maintain a Top-Secret security clearance.

Responsibilities

• Assist OM in managing service delivery operations.
• Provide customer service and address needs proactively.
• Manage staffing and conduct feedback sessions with staff.
• Generate performance data for monitoring and oversight.
• Travel for offsite program updates and team building.

Skills

Management experience

Customer service skills

Microsoft Excel proficiency

Leadership ability

Organizational skills

Education

Bachelor’s degree or higher in relevant field

Tools

Microsoft Outlook

Microsoft Word

Microsoft PowerPoint

Job description

NANA Regional Corporation is seeking a Deputy Operations Manager for their operations in Williamsburg, KY. In this role, you will assist in all contract operations at the Kentucky Consular Center and provide exemplary customer service. The ideal candidate will have extensive management experience and strong skills in Microsoft Excel.

This on-site position requires a Bachelor’s degree and the ability to obtain a Top-Secret security clearance. Join us to help drive high standards of service delivery and employee satisfaction.

Apply today for an opportunity to be a part of a dedicated team.