Sr Arcade Attendant

Family Entertainment Group LLC; Reno (NV); On-site; USD 17,000 - 22,000; Part time

Job summary

Family Entertainment Group LLC is seeking entry-level Guest Services Attendants to welcome guests, assist with arcade activities, and operate POS systems at our Reno, NV centers. You will be trained to handle transactions, answer questions, and maintain a clean, safe environment for families and players.

We offer on-site roles with flexible shifts, friendly teammates, and opportunities to learn about promotions and security procedures while contributing to memorable guest experiences across our

Qualifications

• High school diploma or equivalent required.
• Friendly, professional demeanor with strong communication skills.
• Ability to work flexible shifts, including nights, weekends, and holidays.
• Basic math and cash-handling skills.
• Able to lift up to 30 pounds and stand for extended periods.

Responsibilities

• Greet guests with a friendly attitude.
• Operate POS and handle cash, credit, and vouchers.
• Stay informed about promotions and security procedures.
• Maintain daily sales records.
• Monitor arcade floor for safety and security.
• Answer guest questions about games and merchandise.
• Load tickets and prizes into machines; restock displays.
• Explain arcade games to guests.
• Handle guest complaints professionally.
• Clean games, tables, counters, shelves.
• Conduct inventory and assist with stocking.
• Troubleshoot token or ticket jams.
• Assist with light game maintenance and moving equipment.
• Assist with trash removal and general cleanliness.
• Support General Manager with other duties.

Skills

Customer service

Cash handling

Communication

Team player

Education

High school diploma or equivalent

Job description

Description

Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S

Key Responsibilities

• Greet and assist guests with a friendly and helpful attitude
• Operate point-of-sale systems and handle cash, credit, and vouchers accurately
• Stay informed about promotions, returns, exchanges, and security procedures
• Maintain records related to daily sales and transactions
• Monitor arcade floor for safety concerns and address security risks when observed
• Answer guest questions about games, activities, and merchandise
• Load tickets and prizes into machines and restock merchandise displays
• Demonstrate and explain arcade games or products to guests
• Handle guest complaints professionally and escalated when necessary
• Clean games, tables, counters, and shelves to ensure a tidy environment
• Conduct inventory and assist with stocking items
• Troubleshoot and clear token or ticket jams
• Support minor game maintenance and assist with moving games or equipment
• Take out trash and assist with general cleanliness and organization
• Perform any other duties as assigned by the General Manager

Requirements

The Ideal Candidate

• Brings a positive, energetic attitude and enjoys meeting and connecting with new people.
• Is passionate about delivering exceptional guest service and creating memorable experiences for every guest.
• Is eager to learn, coachable, and open to feedback. This is an entry-level position, and no prior experience is required—we'll provide all the training you need to succeed.
• Thrives in a team environment, works collaboratively with others, and values a strong team-first mindset.

Qualifications

• High school diploma or equivalent required
• Friendly, professional demeanor with strong communication skills
• Ability to work flexible shifts, including nights, weekends, and holidays
• Basic math and cash-handling skills
• Able to lift up to 30 pounds and stand for extended periods