Site Operations Coordinator, Alpha - $90,000/year USD

Crossover; Boston (MA); On-site; USD 3,481,000 - 4,709,000; Full time

Benefits offered by this job

Benefits eligibility

Immediate benefits

W2 employment

Job summary

Crossover is seeking a Site Operations Coordinator for an in-person campus role in the Boston area. You will help maintain secure, efficient campus operations, manage facilities tasks, and act as the on-site technology lead for basic troubleshooting and Google Admin tasks.

The role requires a Bachelor’s degree and at least 1 year of coordination or facilities experience, with strong communication and relationship-building skills to interact with parents, students, and staff.

Qualifications

• Bachelor's degree in any field is required.
• Experience coordinating office, facilities, or campus operations.
• Ability to troubleshoot basic technology issues and manage accounts.

Responsibilities

• Coordinate daily site operations to support campus functions.
• Serve as on-site contact for parents, students, and staff with clear communication.
• Oversee campus security, attendance, and facility access protocols.
• Assist with onboarding and integration of new team members.
• Administer student devices and campus technology systems as the on-site tech point.

Skills

Office coordination

Facilities support

Site operations

Technology troubleshooting

Account management

Communication

Relationship building

Safety awareness

Education

Bachelor's Degree in any field

Tools

Google Admin

G Suite

Job description

LOCATION NOTE: This is an in-person role located at one of our campuses. You ensure that everything functions as it should. A campus that operates seamlessly allows students to feel secure, staff to maintain focus, and parents to place their confidence in the institution. This level of execution is not accidental. It is the result of someone quietly managing countless moving parts each day—with precision, responsiveness, and intention.

Alpha is constructing one of the most forward-thinking school models globally. We integrate demanding academics, technology-driven instruction, and elevated standards for both students and staff. This position exists to maintain the non-instructional operations of the campus at a level that matches the quality of our academic program.

In this capacity, you control the operational pulse of the site. Your responsibilities span community engagement, campus security, facility oversight, and day-to-day technology support. At any given moment, you might be running a safety exercise, troubleshooting a technology issue, onboarding a team member, or responding to a parent inquiry. Your work goes beyond maintenance—you build institutional trust.

This is a practical, campus-based position designed for someone who excels in active settings, remains composed when challenges arise, and is committed to upholding a rigorous standard of service. If you seek a role where your choices have a direct influence on student safety, staff productivity, and parent confidence, this position provides genuine responsibility and measurable impact.

What You Will Be Doing

• Acting as a key contact for parents, students, and staff, providing clear, prompt, and professional communication at all times
• Overseeing campus security functions, including facility access, health-related incidents, emergency drills, record-keeping, and parent updates
• Coordinating daily site operations such as attendance tracking, facility management, transportation arrangements, and general office functions
• Assisting with the onboarding and orientation of new team members to facilitate effective integration into campus workflows
• Administering student devices and campus technology systems, serving as the on-site technology point person and Google Administrator

What You Won’t Be Doing

• Delivering classroom instruction or overseeing academic programming
• Providing coaching to Guides or contributing to curriculum design
• Operating in a limited, single-task administrative capacity
• Remaining stationary at a desk with routine, unchanging responsibilities
• Delegating issues without taking ownership or ensuring resolution

Site Operations Coordinator Key Responsibilities

Maintain reliable, secure, and effective campus operations that continuously enhance the experience and satisfaction of students, staff, and parents.

Basic Requirements

• Bachelor's Degree in any field
• A minimum of 1 year of experience in office coordination, facilities support, site operations, or a comparable operational function
• Proficiency with basic technology troubleshooting, device oversight, and account management
• Excellent communication abilities with the capacity to interact professionally with parents, staff, students, and external vendors
• Proven ability to establish warm, trustworthy relationships with children and families in a high-visibility, on-campus setting
• Capability to independently manage campus operations and exercise sound judgment across safety, facilities, logistics, communication, and basic technology in a resource-efficient environment
• Strong service mindset, emotional intelligence, and composed decision-making under pressure
• Skill in balancing multiple priorities while sustaining accuracy and thoroughness
• Available to work in-person at one of our campuses: Greenwich, CT; Santa Barbara, CA; Malibu, CA; Boston, MA; Kirkland, WA; South Bay, CA; Santa Monica, CA — or willing to relocate
• Authorized to work in the United States without visa sponsorship

About Alpha

Join the team building school around student growth

Alpha reimagines the school day around faster learning, stronger mentorship, and more time for students to build real-world skills.

Roles with real student impact:

Alpha hires teachers (guides), operators, admissions experts, school & curriculum leaders, and remote team members.

Education work that pays like it matters:

Alpha offers six-figure roles for people ready to help build a radically better school experience.

A culture built for builders:

Alpha is fast-moving, ambitious, and student focused. It’s for people who want to improve the system, not maintain it.

Alpha is where you can do the most meaningful work of your career.

There is so much to cover for this exciting role, and space here is limited.

Working with us

This is a full-time, W2 employee position with immediate access to benefits (https://support.crossover.com/article/7581-w2-benefits-u-s-paychex-paid-only). All roles are year-long positions. The compensation level for this role is $90,000 USD/year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

Crossover Job Code: LJ-5629-US-Boston-SiteOperations.008