Site Operations Coordinator

Rakuten Rewards; San Mateo (CA); On-site; USD 47,000 - 80,000; Full time

Benefits offered by this job

Discretionary bonus

Health insurance

Vision insurance

Dental insurance

401k matching

PTO

Volunteer Time Off

Job summary

Rakuten Rewards, based in San Mateo, CA, is seeking an organized Digital Campaign Coordinator to manage media placements and coordinate with merchant partners for asset delivery. You will ensure timely launches, perform QA, and support the Digital Strategy team with ongoing tasks in a fast-paced setting.

Ideal candidates bring experience with scheduling tools, Salesforce CRM, and strong communication skills, with the ability to multitask and collaborate across Sales and Creative teams.

Qualifications

• Bachelor's degree or equivalent work experience.
• Experience with scheduling tools and CMS preferred.
• Strong written and verbal communication with attention to detail.

Responsibilities

• Schedule and manage media placements across Rakuten's website and app.
• Coordinate with merchant partners to obtain assets and launch requirements.
• Maintain communication to ensure assets are accurate and on time.
• Perform QA on placements across surfaces prior to launch.
• Assist the Digital Strategy team with operational tasks and projects.
• Collaborate cross-functionally with Sales, Creative and partners for campaigns.
• Prioritize multiple tasks in a fast-paced environment, especially during peak season.

Skills

Internal scheduling tools

Salesforce CRM

Organizational skills

Written and verbal communication

Multitasking under deadlines

Team collaboration

Process improvement

Attention to detail

Education

Bachelor's degree or equivalent

Tools

Google Workspace

Microsoft 365

Job description

Job Description

Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.

Rakuten is the most rewarding way to shop, giving millions of members Cash Back when they buy from their favorite brands. As a leading shopping platform, Rakuten partners with thousands of top brands across apparel, beauty and wellness, grocery, travel, on-demand services, subscriptions, and dining, helping members save on everyday purchases. Since 1999, Rakuten members have earned more than $4.6 billion in Cash Back, making it the largest Cash Back platform of its kind. Learn more at Rakuten.com.

KEY RESPONSIBILITIES

• Use internal site administration tools to schedule and manage media placements across Rakuten's website and app.
• Coordinate with merchant partners and internal stakeholders to obtain placement assets, including creative images, destination links, promotional copy, and other launch requirements.
• Maintain ongoing communication with merchant partners and internal teams to ensure placement assets are accurate, complete, and received on time.
• Perform quality assurance (QA) on placements across various surfaces to verify creative, links, targeting, scheduling, and overall user experience prior to launch.
• Assist the Digital Strategy team with recurring operational tasks, merchant communications, and special projects as assigned.
• Work cross-functionally with Sales, Creative, and other internal teams, as well as external merchant partners, to ensure successful campaign execution.
• Effectively prioritize and manage multiple tasks simultaneously in a fast-paced environment, particularly during Q4, Rakuten's highest-volume season, when timely execution of holiday campaigns is critical.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to quickly learn and navigate internal scheduling tools, content management systems, and various affiliate networks.
• Experience using Salesforce CRM or similar systems.
• Strong organizational and time management skills with exceptional attention to detail.
• Excellent written and verbal communication skills, with the ability to maintain a high volume of email correspondence and internal communication across multiple platforms.
• Proven ability to multitask, prioritize competing deadlines, and adapt in a fast-paced environment.
• Team-oriented mindset with a willingness to provide coverage and support to teammates.
• Proactive problem solver who is comfortable identifying opportunities for process improvements and sharing ideas that enhance team efficiency.
• Exacting nature, with a strong commitment to accuracy and quality.

Minimum Requirements

• Bachelor's degree or equivalent work experience.
• Proficiency with Google Workspace (Docs, Sheets, Slides) or Microsoft 365

Five Principles for Success

Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen

Passionately Professional - Take an uncompromising approach to your work and be determined to be the best

Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory

Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile

Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

As part of our Rakuten interview process, we encourage applicants to use their own words, rather than AI-generated content. Tell us your story in a way that's personal and authentic.

At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements. USD $47,142.00 - $79,920.00 annually