Client Relationship Specialist

Rakuten International; San Mateo (CA); Hybrid; USD 47,000 - 80,000; Full time

Benefits offered by this job

Discretionary bonus

Health insurance

401k matching

PTO

Volunteer Time Off (VTO)

Job summary

Rakuten International in San Mateo, California, seeks a Client Relationship Specialist to support day-to-day operations, client communications, and data-driven reporting.

The role includes managing contracts, invoicing, and payments, plus coordinating events for US and Japan. Strong English and Japanese, Excel, PowerPoint, and onboarding experience are essential.

Qualifications

• Fluent in English and Japanese is essential.
• Proficiency in Microsoft Office Suite, with strong Excel and PowerPoint skills.
• Experience with event logistics and coordination.
• Experience with customer service or onboarding processes for online memberships or subscription services.

Responsibilities

• Facilitate smooth communication with clients, including contract execution, deal negotiation, and handling inquiries/requests as needed.
• Manage the end-to-end contract process, from coordinating terms with clients to obtaining approvals and signatures.
• Prepare invoices, quotations, and contracts.
• Process payments using various payment platforms and resolving related issues.
• Support monthly sales reconciliation.
• Manage monthly financial figures related to P&L, and coordinate with the Finance team and other internal departments to ensure accurate accounting.
• Collect necessary information from internal and external stakeholders to support financial and operational tasks.
• Assist with onboarding of new clients/members.
• Maintain and update internal documents and databases.
• Assist with travel arrangements for the team.
• Conduct data analysis using Excel (functions, formulas, pivot tables, charts, etc.).
• Provide reports and insights to support data-driven decision-making.

Skills

English

Japanese

Microsoft Office

Excel

PowerPoint

Event logistics

Customer service

Data analysis

Communication

Organization

Confidentiality

Tools

Microsoft Office Suite

Job description

Job Description

Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community

Job Description

Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community

Job Summary

The Client Relationship Specialist plays a vital role in ensuring the smooth day-to-day operations of the team. This position encompasses a wide range of responsibilities, including administrative tasks, and contributing to efficient business operations. The ideal candidate will possess strong organizational skills, keen attention to detail, and excellent communication abilities. Proficiency in business tools, such as Microsoft Office, CRM services, and communication tools, etc., to support data-driven decisions and effective communication, is essential.

Job Responsibilities

Administrative Support-

• Facilitate smooth communication with clients, including contract execution, deal negotiation, and handling inquiries/requests as needed.
• Manage the end-to-end contract process, from coordinating terms with clients to obtaining approvals and signatures.
• Prepare invoices, quotations, and contracts.
• Process payments using various payment platforms and resolving related issues.
• Support monthly sales reconciliation.
• Manage monthly financial figures related to P&L, and coordinate with the Finance team and other internal departments to ensure accurate accounting.
• Collect necessary information from internal and external stakeholders to support financial and operational tasks.
• Assist with onboarding of new clients/members.
• Maintain and update internal documents and databases.
• Assist with travel arrangements for the team.
• Conduct data analysis using Excel (functions, formulas, pivot tables, charts, etc.).
• Provide reports and insights to support data-driven decision-making.

Event & Webinar Logistics:

• Manage logistics for in-person events and webinars in both the U.S. and Japan, and providing execution support.
• Create and promote event pages.
• Act as a presenter or facilitator for events and webinars when required.

Office Operations Support:

• Handle inquiries and requests from tenants and clients.
• Address tenant concerns and coordinate with Rakuten USA’s IT and Facilities teams when necessary.

Other Duties:

• Create presentations, documents, and other content as needed.
• Handle ad-hoc tasks and projects assigned.
• Please note that responsibilities may change in accordance with business needs.
• Ability to work from the San Mateo office as the primary work location, with the flexibility for remote work as agreed upon.
• Willingness to travel to the San Mateo office approximately once every two months if working remotely, and to support on-site office operations during those visits as business needs require.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 1-2 years of professional experience in an Operations Administrator role.
• Fluent in both English and Japanese is essential
• Proficiency in Microsoft Office Suite, with strong expertise in Excel and PowerPoint
• Experience with event logistics and coordination
• Experience with customer service or onboarding processes, especially for online memberships or subscription services, is highly desirable
• Excellent communication and presentation skills, with the ability to confidently and effectively present information to a variety of audiences
• Basic level of data analysis principles and statistical methods
• Excellent organizational, time management, and prioritization skills
• Ability to work independently and as part of a team
• Strong attention to detail and accuracy
• Ability to maintain confidentiality
• Experience with SaaS tools for marketing, survey, or Data analysis is big plus
• If you have Industry-specific knowledge it would be a plus

Five Principles for Success

Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance

- Only be satisfied with complete success - Kaizen

Passionately Professional

- Take an uncompromising approach to your work and be determined to be the best

Hypothesize - Practice - Validate – Shikumika

- Use the Rakuten Cycle to succeed in unknown territory

Maximize Customer Satisfaction

- The greatest satisfaction for our teams is seeing their customers smile

Speed!! Speed!! Speed!!

- Always be conscious of time - take charge, set clear goals, and engage your team

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

As part of our Rakuten interview process, we encourage applicants to use their own words, rather than AI-generated content. Tell us your story in a way that's personal and authentic.

At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.

USD $47,142.00 - $79,920.00 annually