Site Manager – Springfield/NWS

MHA Inc.; Wilbraham (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (403B, IRA)

Paid Time Off

Family Leave

Long Term Disability

$20.50-$21.50 an hour

Job summary

New Ways Services - ABI Division, operated by MHA Inc., seeks a Site Manager to oversee daily operations, ensuring high-quality support for participants. The role reports to the Program Coordinator and emphasizes safety, efficiency, and compassionate care in a residential/community setting.

The position features an hourly pay rate of $20.50–$21.50 with varied shifts, including afternoons and weekends. Ideal candidates bring relevant experience and a strong commitment to empowerment and

Qualifications

• Valid driver's license and reliable vehicle.
• Must be at least 21 years old and pass background checks.
• Comfortable providing personal care to participants.
• High school diploma or GED required.
• At least six months of relevant experience preferred.
• Strong commitment to a safe, supportive environment.

Responsibilities

• Coordinate staff schedules to ensure proper staffing ratios.
• Oversee medication management including counts, orders, and documentation.
• Handle program finances with oversight from the Program Coordinator.
• Assist with hiring, onboarding, and training of new staff.
• Document medications, participant goals, and incident reports accurately.
• Schedule and support medical, therapy, and community appointments for participants.
• Promote safety and model positive engagement with participants.
• Communicate effectively with the Program Coordinator and team.

Skills

Driver's license

Background check

Personal care

High school diploma

Six months experience

Communication

Job description

Position Summary

The Site Manager oversees the daily operations of their assigned site, ensuring high standards of service delivery for all individuals receiving support. This role operates under the guidance of the Program Coordinator and is crucial for maintaining a safe, efficient, and supportive environment.

Pay Rate: $20.50-$21.50 an hour

Open Shift: Monday through Wednesday 12pm-8pm, Thursday 9am-5pm, & Sunday 8am-4pm (40hrs)

Key Responsibilities

• Coordinate staff schedules and maintain adequate staffing ratios to ensure smooth program operations.
• Oversee medication management, including counts, ordering, documentation, and verification.
• Manage program finances, including petty cash, money counts, and check requests, with oversight from the Program Coordinator.
• Assist with hiring, onboarding, and training new staff members to support program growth.
• Ensure accurate and timely documentation of medications, participant goals, behavioral data, and incident reports.
• Schedule and support participant attendance for medical, therapy, and community appointments.
• Promote a safe and supportive environment by addressing safety concerns, reporting incidents, and modeling positive engagement with participants.
• Communicate effectively with the Program Coordinator and team, participate in meetings and training, and collaborate to achieve program goals.

About New Ways Services - (ABI Division)

New Way is MHA's residential and community-based program supporting individuals with acquired brain injuries (ABI) from trauma, stroke, or serious illness. Our team helps participants overcome physical, emotional, and cognitive challenges, build skills, and gain independence through personalized care, meaningful daily routines, and supportive homes in welcoming neighborhoods. With 24/7 support, nursing, clinical, and therapeutic services, we help participants reconnect with their communities, regain confidence, and live life to the fullest.

Requirements

• Valid driver's license, reliable vehicle, and sufficient automobile insurance, with a safe driving record.
• Must be at least 21 years of age.
• Ability to pass a background and CORI check.
• Comfortable providing personal care to participants, including assistance with bathing, dressing, grooming, toileting, and mobility.
• Must have a high school diploma or equivalent (GED, etc.)
• At least six months of relevant experience; experience supporting individuals with brain injuries, mental health challenges, or developmental disabilities is highly desirable.
• Strong commitment to creating a safe, supportive, and empowering environment for participants.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability
• $20.50-$21.50 an hour

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.