Site Manager (Self Storage)

Mini-Mall-US-Storage-Properties; Avon (IN); On-site; USD 40,000 - 65,000; Full time

Job summary

Mini Mall Storage Properties is seeking a dynamic Site Manager to oversee day-to-day operations of our storage facility. You will be responsible for maintaining the facility, managing tenant relationships, and ensuring security and customer satisfaction.

Responsibilities include tenant inquiries, marketing to attract new tenants, security maintenance, rent collection, and lease administration. The role requires leadership, organizational skills, and a commitment to safety and reliability.

Qualifications

• High school diploma or equivalent.
• Experience in property management or related field preferred.
• Experience leading a team and supervising staff.
• Strong communication and customer service skills.

Responsibilities

• Provide excellent customer service to tenants and resolve inquiries promptly.
• Develop and implement marketing strategies to attract tenants.
• Maintain security systems and enforce safety protocols.
• Oversee facility maintenance and scheduling of repairs.
• Manage rent collection and lease records.

Skills

Interpersonal communication

Leadership

Organizational skills

Problem solving

Customer service

Education

High school diploma

Tools

UKG Timekeeping

Microsoft Office

Job description

Mini Mall Storage Properties has experienced rapid growth since beginning operations in 2020, and our momentum shows no signs of slowing as we continue acquiring storage facilities across North America. We are dedicated to making storage simple, accessible, and convenient for all of life’s transitions and treasures, while staying focused on leading the industry and challenging traditional norms.

Our mission is to deliver the Mini Mall Experience in everything that we do, with a strong focus on our Service, Brand, and Employee Experiences. Our team’s dedication is what enables us to deliver an exceptional service experience to our customers – both internal and external, uphold a high level of brand consistency, and foster a workplace culture of innovation, inclusion, and collaboration.

Guided by our values of integrity, grit, customer focus, community, and safety and security, our goal is to work together to create a company where everyone is motivated to contribute to our shared mission. We are looking for someone to help us continue to redefine the self-storage industry, build lasting relationships with the communities we serve, and set new standards for our business.

Join us in shaping the future of self-storage as we expand across North America, and create long-lasting, meaningful careers.

We are seeking a dynamic and organized Site Managerto oversee the day-to-day operations of our storage facility. As the Property Manager, you will be responsible for maintaining the facility, managing tenant relationships, and ensuring the highest level of security and customer satisfaction.

WHAT WILL YOU DO?

• Provide excellent customer service to tenants by addressing inquiries, concerns, and resolving issues promptly and professionally.
• Develop and implement marketing strategies to attract new tenants, including online listings, signage, and local advertising.
• Maintain and enhance security measures to safeguard the facility and tenants' belongings. Monitor security systems, access control, and enforce safety protocols.
• Oversee the cleanliness and maintenance of the storage facility, including performing routine inspections and coordinating repairs as needed.
• Collect and record rent payments from tenants, follow up on overdue accounts, and handle payment processing accurately and efficiently.
• Manage tenant leases, including new rentals, renewals, and terminations. Ensure accurate and up-to-date records of tenant information.
• Maintain inventory of storage units, keeping track of unit availability and ensuring accurate unit sizes and pricing.
• Work with the Regional Operations Manager to prepare and manage budgets for the property, track expenses, and report financial performance to management.
• Support the hiring process by participating in candidate interviews, reviewing resumes, and assisting with the selection of qualified candidates to join the property management team.
• Utilize UKG Timekeeping software to accurately record and manage employee work hours, ensuring compliance with labor regulations and company policies.
• Manage employee scheduling and overtime effectively, optimizing staffing levels to meet operational demands while controlling labor costs.
• Promote people development within the team by identifying training needs, implementing training programs, and fostering a culture of continuous learning and improvement.
• Take on the role of a "Train the Trainer" to ensure that property staff are adequately trained and equipped to excel in their roles.
• Ensure compliance with all local, state, and federal regulations pertaining to storage facilities, including safety and environmental standards.
• Other job duties as assigned

WHAT WILL YOU NEED?

• High school diploma or equivalent.
• Previous experience in property management, storage facility management, or related industry preferred.
• Experience managing the day-to-day activities of a team.
• Strong interpersonal and communication skills.
• Excellent organizational and problem-solving abilities.
• Knowledge of security systems and safety protocols.
• Basic computer skills, including proficiency in Microsoft Office.
• Ability to work independently and as part of a team.
• Flexibility to work weekends or evenings as needed.
• Successful completion of a criminal background check and verification of a Motor Vehicle Record.

WHAT DO WE OFFER?

• We live and breathe our core values. We make a difference and have a positive impact on people. We act responsibly and hold ourselves, and each other, accountable. We are a community with a shared ambition to unify our teams and customers. We act deliberately, and always with integrity and compassion.
• With the support from your teammates and senior leadership, you will be empowered to do things differently, grow personally and professionally, and bring your whole self to work. There\'sno limit to the impact you can make.
• We provide a competitive compensation packagecomprised of a group benefits plan, 401K matching program, and discretionary bonus program.
• We are committed to a safety-first work environment.

What makes us different makes us stronger.We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired,trusted,and supported so they can be — and bring — their best.We'recommitted to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valuedand utilizedto help achieve better results.

As anorganization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics.We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment.Should you require accommodation to participate fully in the recruitment process, please email [e-mail].

#MMUS2MGT #Li-Onsite

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.