Site Manager: Lead Teams, Elevate Service & Growth

Express Wash Operations LLC; Fayetteville (NC); On-site; USD 32,000 - 71,000; Full time

Job summary

Take 5 Car Wash is seeking a seasoned on-site leader to recruit, train, coach, and manage the team across all shifts while upholding safety and quality standards. You will drive membership growth and ensure exceptional customer experiences in a fast-paced, outdoor environment.

You will lead operations, optimize workflows, and monitor KPIs to improve performance and profitability. The role requires strong leadership, communication, and problem-solving abilities with flexibility for weekends and

Qualifications

• Strong customer service mindset and excellent communication skills.
• Demonstrated leadership, teambuilding, and performance management abilities.
• Ability to operate effectively in a fast paced, hands-on outdoor environment.
• Strong problem-solving and decision-making skills.
• Reliable, self-motivated, organized, and capable of independently running all aspects of site operations.

Responsibilities

• Recruit, hire, train, coach, and performance manage all team members (ASM, Shift Leads, Team Members).
• Build and reinforce a positive, growth minded culture grounded in company values.
• Conduct development conversations and ensure readiness of future leaders.
• Ensure all staff follow safety, customer service, and operational standards consistently.
• Deliver an exceptional customer experience and coach on engagement.
• Champion membership growth strategies and upselling efforts.
• Oversee site operations and equipment performance; ensure efficiency and safety.
• Maintain equipment reliability through preventative maintenance and vendor support.
• Ensure site meets standards for quality, cleanliness, and throughput.
• Analyze operational metrics and implement improvements to reduce downtime.
• Drive sales, profitability, and business results; set targets.
• Lead sales initiatives and team upselling behaviors; monitor KPIs.
• Manage site expenses, inventory, and cost controls.
• Enforce safety, compliance, and brand standards; conduct audits.

Skills

Customer service mindset

Excellent communication

Leadership

Team building

Performance management

Problem solving

Decision making

Reliability

Outdoor environment adaptability

Flexible schedule

Job description

Take 5 Car Wash is seeking a seasoned on-site leader to recruit, train, coach, and manage the team across all shifts while upholding safety and quality standards. You will drive membership growth and ensure exceptional customer experiences in a fast-paced, outdoor environment.

You will lead operations, optimize workflows, and monitor KPIs to improve performance and profitability. The role requires strong leadership, communication, and problem-solving abilities with flexibility for weekends and