Site Manager III

Canon Business Process Services, Inc.; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Site Manager to oversee business functions at client sites. The role involves managing services, ensuring customer satisfaction, and optimizing resource use. Ideal candidates will have supervisory experience and strong communication skills. Competitive pay and comprehensive training are offered.

Benefits

Competitive pay and benefits

Comprehensive training and development programs

Employee discounts on entertainment, products, and services

Qualifications

• Four to five years of supervisory experience in a professional business setting.
• Experience managing a site with revenue of $70,000.

Responsibilities

• Manage and oversee all contracted services at the assigned site.
• Evaluate and resolve high-priority issues with clients and vendors.
• Manage budgets, resource allocation, and forecasting.

Skills

Communication

Organizational Skills

Teamwork

Customer Service

Education

Four-year college degree

Job description

Overview

The Site Manager is responsible for the effective management, administration, and control of business functions at designated client site(s). This role oversees the timely and effective resolution of all contracted services, ensuring exceptional customer service, operational efficiency, and quality of business services.

Responsibilities

• Manage and oversee all contracted services at the assigned site, providing exceptional customer service and quality.
• Evaluate and resolve high-priority and complex issues through communication and negotiation with clients, vendors, and internal teams, fostering a proactive and responsive customer environment.
• Manage budgets, resource allocation, and forecasting to optimize resource use and report expenses effectively.
• Maintain and analyze reports on status, productivity, and other performance metrics to ensure staff meet performance standards.
• Serve as a liaison between the client and CBPS.
• Prioritize and schedule all work, including overflow tasks, to backup facilities as needed.
• Ensure proper maintenance and usage of equipment and supplies.
• Conduct staff meetings to communicate corporate policies and goals.
• Manage staff by recruiting, developing, mentoring, and handling corrective actions promptly and in accordance with company policies; evaluate performance; provide training and development; coach and counsel staff.
• Ensure production targets are met daily, weekly, and monthly by measuring against company goals.
• Interface with clients, operations teams, and corporate departments as necessary.

Qualifications

• Four-year college degree or equivalent work experience.
• Four to five years of supervisory experience as a manager in a professional business setting; experience managing a site with revenue of $70,000, overseeing 1-4 exempt and 13-24 non-exempt employees.
• Effective communication skills with diverse groups and clients.
• Ability to establish credibility with customers and staff.
• Ability to deliver high-quality service and production standards.
• Ability to foster a challenging, constructive, and open workplace culture.
• Collaborative skills to work with peers and teams to establish departmental decisions and processes.
• Capability to work under stress and meet deadlines efficiently.
• Focus on creating a customer-centric environment.
• Excellent written and oral communication skills.
• Strong organizational, administrative, record-keeping, and time management skills.
• Strong ethical approach with a team-oriented mindset.
• Excellent follow-through skills.

Physical Demands

• Occasionally lifting and/or moving up to 50 lbs.

What We Offer:

Competitive pay and benefits.

Comprehensive training and development programs for career advancement.

A positive work and client environment.

Employee discounts on entertainment, products, and services nationwide.

Join Our Team!