Site Manager: Fleet, Service & Member Experience

Flexcar; Houston (TX); On-site; USD 79,000 - 108,000; Full time

Benefits offered by this job

Weekly Pay

401(k) with company match from day one

Excellent healthcare coverage day one

Discounted employee rate on Flexcar 产品

Flexible PTO

Job summary

Flexcar is seeking a Site Manager to lead day-to-day operations, ensuring operational excellence, cost control, and member experience. This role manages fleet readiness, staffing, vendor relationships, and site performance across a 7-day week.

Tap into a culture of continuous improvement while driving efficiency, quality, and profitability at the hub. Full benefits on day one, with a path to leadership roles like Fleet Manager or Member Experience Manager.

Qualifications

• Drive & Work Ethic – Brings urgency and energy every day.
• Pursuit of Excellence – Holds themselves to high standards.
• People Skills – Communicates with clarity and empathy.

Responsibilities

• Oversee daily operations across the hub: manage fleet readiness, create MC (Member Concierge) schedules, and maintain strong vendor and partner relationships
• Own the full performance of a Flexcar location — including hiring, training, and leading the team
• Manage the local cost side of the P&L, making cost-conscious decisions that impact profitability and drive sustainable growth
• Ensure consistent execution across service, fleet, member experience, and inventory
• Monitor and drive KPIs: available inventory, turnaround times, NPS, utilization, cost per mile
• Ensure an exceptional member experience — clean cars, on-time orders, and 5-star service
• Maintain a clean, safe, and efficient physical site that meets Flexcar brand standards
• Collaborate with HQ teams to implement new programs and identify operational improvements
• Roles at this level may specialize as General Managers or in focused leadership roles like Fleet Manager or Member Experience Manager, depending on skills and business needs

Skills

Drive & Work Ethic

Pursuit of Excellence

People Skills

Coachable & Curious

Analytical Thinking

Grit & Humility

Job description

Flexcar is seeking a Site Manager to lead day-to-day operations, ensuring operational excellence, cost control, and member experience. This role manages fleet readiness, staffing, vendor relationships, and site performance across a 7-day week.

Tap into a culture of continuous improvement while driving efficiency, quality, and profitability at the hub. Full benefits on day one, with a path to leadership roles like Fleet Manager or Member Experience Manager.