Site Manager

ServiceNet; Holyoke (MA); On-site; USD 27,000 - 31,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Training & development

Tuition assistance

Vision insurance

Job summary

ServiceNet is seeking a compassionate Program Site Manager to oversee a residential program for individuals with developmental disabilities or brain injuries in Monson, MA. You will lead a team, ensure safety, and support residents in achieving personal goals while coordinating with the Program Director.

The role offers opportunities for growth, MAP training, and a meaningful impact on the lives of residents.

Qualifications

• Experience supporting individuals with developmental disabilities or brain injuries.
• Valid driver’s license with clean driving record.
• Basic computer skills for documentation and scheduling.
• Physical ability to assist residents as needed.
• MAP, PABC, or First Aid training is a plus.

Responsibilities

• Oversee daily operations of the residential program.
• Supervise and train staff; collaborate with the Program Director.
• Administer medications as trained; provide transportation to appointments.
• Manage staff schedules and maintain resident documentation.

Skills

Experience with DD/brain injury

Driver's license with clean record

Documentation & scheduling

Physical ability to assist residents

MAP/PABC/First Aid helpful

Tools

MAP training

Job description

• Tuition remission for eligible classes.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

Program Site Manager

Developmental Brain Injury Services

Location: Monson, MA

Pay Rate: $19.57-$22.53 per hour (see details below)

Schedule: Second Shift

ServiceNet is seeking a compassionate and dedicated leader to oversee a residential program for individuals with developmental disabilities or brain injuries. This role is more than just a job—it’s an opportunity to make a meaningful impact in the lives of others by helping them achieve personal goals, build connections, and find fulfillment.

Why You’ll Love This Role

• Make a Difference – Support individuals in living more independent and joyful lives.
• Lead with Purpose – Supervise and collaborate with a team to provide high-quality care.
• Grow Your Career – Gain valuable leadership experience and professional development.

Key Responsibilities

• Support and Empower Residents – Assist with daily routines, recreational activities, and goal-setting while fostering a warm and inclusive environment.
• Ensure Safety and Well-being – Administer medications (MAP training available), provide transportation to appointments and activities, and uphold health and safety protocols.
• Lead and Collaborate – Supervise, train, and support staff while working closely with the Program Director to ensure smooth operations.
• Stay Organized – Manage staff schedules, track important resident information, and complete necessary documentation.

Qualifications

• Experience supporting individuals with developmental disabilities or brain injuries.
• A valid driver’s license (held for at least six months) with a clean driving record.
• Basic computer skills for documentation and scheduling.
• Physical ability to assist residents as needed.
• Bonus: Training in MAP, PABC, or First Aid is a plus.

Benefits

• Generous PTO (time-off) package.
• Comprehensive health and dental insurance plans.
• Life insurance and long-term disability insurance.
• 403(b) retirement plan.
• Tuition remission for eligible classes.
• Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
• Opportunities for career development and advancement.
• And much more

Compensation Details:

$21.57-$22.53

• $19.57-$20.53/hr base +$2.00 differential when MAP Certified

About ServiceNet

ServiceNet is a compassionate non-profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With over 1,800 dedicated staff members, we work together to make a meaningful difference in the lives of others.

Learn More About ServiceNet

https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

#JobsThatMatter