Site Manager

Caliber Car Wash; Wilmington (NC); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

401K

Vacation Paid Time Off

Employee Assistance Program

Voluntary Life Insurance

Job summary

Caliber Car Wash in Wilmington, NC is hiring a Site Manager to lead daily operations, hire and train teammates, and drive revenue through member growth and exceptional service.

The role requires at least five years in customer service management, strong communication, and hands-on leadership to build a high-performing team across a fast-growing car wash network.

Qualifications

• Five years of customer service management experience.
• Ability to train and coach a team and share ideas effectively.
• Strong commitment to delivering superior customer service and location success.
• Excellent listening, organization, problem-solving and follow-through skills.
• Willingness to work a flexible schedule including weekends.

Responsibilities

• Hiring, training, and developing exceptional teammates.
• Driving site revenue by growing Limitless membership counts monthly.
• Create Caliber Fans through daily interactions with customers.
• Daily upkeep and maintenance of the building and car wash equipment.
• Forming business-to-business relationships (House accounts, Chamber of Commerce, marketing, fundraisers, etc.).

Skills

Customer service management

Team leadership

Persuasive communication

Problem solving

Interpersonal communication

Tools

POS systems

Computer literacy

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Site Manager

Full Time Wilmington, NC, US

Salary Range: $55,000.00 To $65,000.00 Annually

Company Overview

Caliber Car Wash was founded in 2018 in Atlanta, GA. The goal of the founders was to build a “best in class” car wash company with a focus on improving the customer experience. Today, the company operates with 50+ locations throughout the southeast and Texas. The company has a projected growth to 100+ sites in 3 years! Caliber is dedicated to the communities they serve through superior customer service. If you are a solutions-oriented, proactive, service industry leader seeking an opportunity with a growing organization that cares about its people; we need to talk!”

Our Purpose

Caliber exists to Improve People’s Lives by providing career opportunities and professional growth to teammates and by providing exceptionally clean cars through an outstanding customer experience .

Duties & Responsibilities

• As part of being a Site Manager you will be responsible for , but not limited to, the following:
• Hiring , training, and developing exceptional teammates
• Driving site revenue by growing Limitless membership counts monthly
• Create Caliber Fans through daily interactions with customers
• Daily upkeep and maintenance of the building and car wash equipment, insuring a clean, safe, and friendly environment for customers
• Forming business to business relationships (House accounts, Chamber of Commerce participation, marketing, fundraisers, etc.)
• Other tasks delegated to you for your site.

Experience

Caliber Car Wash is seeking to hire full-time S ite Manager with a minimum of five years of customer service management experience to execute Caliber’s mission to offer customers the highest Caliber clean at a great value with friendly customer service, EVERY DAY .

The S ite Manager will be responsi ble for overseeing day to day operations, and all aspects of the business to maintain the quality, efficiency, and profitability of the site . This job requires connecting with people quickly in an outgoing, friendly manner. The use of persuasive communication skills to gain the interest and involvement of others in the work process is an important aspect of this position.

We are looking for someone who wants to build a long-term career and grow with the company. If you have a good attitude and a strong work ethic , are friendly and personable and can lead by example, this job is for you! Strong attention to detail and seeing things through to completion are a must .

Requirements

• Have a minimum of five ( 5 ) years’ management experience; service industry experience strongly preferred
• Selling ideas and training to others and the ability to teach , motivate and coach a team of part time and full time employees is a must
• Be passionate about delivering superior customer service and take pride in driving location success with demonstrated leadership skills
• Possess excellent listening, organization, problem-solvin g and follow-through skills
• Thrive in a team environment and be a positive team player
• Be willing to work a flexible schedule including weekends
• Have computer and point of sale systems proficiency
• Must have proven problem-solving skills
• Must be dependable and willing to take ownership
• Have initiative and be goal oriented to react quickly to issues and concerns
• Be organized and trustworthy with good speaking skill s
• Experience using tools and some maintenance exposure

Physical Requirements

• Must be able to lift at least 50 lbs.
• Must be able to be on your feet for the duration of your shift
• Must be able to withstand outside weather conditions
• Must be able to twist, bend, and lift as needed

Ability to dictate how much money you make by earning performance bonuses

Build your own team and train your employees

Opportunity to grow within a quickly expanding company and industry

Professional car wash industry training provided

Job Type: Full-time

We offer competitive pay with benefits:

• Health Insurance
• Vision Insurance
• 401K
• Vacation Paid Time Off
• Employee Assistance Program
• Voluntary Life Insurance

Caliber Car Wash provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability or genetics. In addition to federal law requirements, Caliber Car Wash complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.