Site Manager

Socket.dev; Durham (NC); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401K

Vacation Paid Time Off

Paid Sick Leave

Employee Assistance Program

Voluntary Life Insurance

Job summary

Caliber Car Wash is seeking a full-time Site Manager to oversee daily operations, mentor a service-focused team, and drive location profitability. You’ll lead guest interactions, training, and maintenance, while building business relationships and expanding community engagement across the site.

The role demands a minimum of five years’ management experience in a customer-service setting, with a passion for delivering outstanding value and a positive team culture.

Qualifications

• Minimum five years of management experience in a service industry.
• Proven ability to train and coach a team to meet targets.
• Strong focus on customer service and operating profitability.

Responsibilities

• Hire, train, and develop exceptional teammates.
• Drive site revenue by growing membership counts monthly.
• Create Caliber Fans through daily customer interactions.
• Maintain building and equipment for a clean, safe environment.
• Form business-to-business relationships and community involvement.
• Handle additional site tasks as delegated.

Skills

Leadership

Customer service

Sales skills

Team training

Operations management

Communication

Problem solving

Job description

Company Overview

Caliber Car Wash was founded in 2018 in Atlanta, GA. The goal of the founders was to build a “best in class” car wash company with a focus on improving the customer experience. Today, the companyoperateswith 50+ locations throughout the southeast and Texas. The company has a projected growth to 100+ sites in 3 years! Caliber is dedicated to the communities they serve through superior customer service. If you are a solutions-oriented, proactive, service industry leader seeking an opportunity with a growing organization that cares about its people; we need to talk!”

Our Purpose:

Caliber exists toImprove People’s Livesby providing career opportunities and professional growth to teammates and by providingexceptionallyclean cars throughan outstandingcustomer experience.

Duties & Responsibilities:

As part of being aSiteManager you willbe responsible for, but not limited to, the following:

• Hiring, training, and developing exceptional teammates




• Driving site revenue by growing Limitless membership counts monthly




• Create Caliber Fans through daily interactions with customers




• Daily upkeep and maintenance of the building and car wash equipment, insuring a clean, safe, and friendly environment for customers




• Forming business to business relationships (House accounts, Chamber of Commerce participation, marketing, fundraisers, etc.)

• Other tasks delegated to you for your site.

Experience:

Caliber Car Wash is seeking to hire full-time SiteManager with a minimum of five years of customer service management experience toexecute Caliber’s mission to offer customers the highest Caliber clean ata great valuewith friendly customer service, EVERY DAY.

TheSiteManager will be responsiblefor overseeingday to dayoperations, and all aspects of the business to maintain the quality, efficiency, and profitability of thesite. This job requires connecting with people quickly in an outgoing, friendly manner. The use of persuasive communication skills to gain the interest and involvement of others in the work process is an important aspectof this position.

We are looking for someone who wants tobuilda long-term career and grow with the company. If you have a good attitude and a strong work ethic,are friendly andpersonableand can lead by example, this job is for you!Strong attention to detail and seeing things through to completion area must.

Requirements:

• Have a minimum offive (5)years’ management experience; service industry experience strongly preferred




• Selling ideasand trainingto others and the ability to teach,motivateand coacha teamof part time andfull timeemployeesisa must




• Be passionate about delivering superior customer service and take pride in driving location successwithdemonstratedleadership skills




• Possess excellent listening, organization, problem-solvingand follow-through skills




• Thrive in a team environment and be a positive team player




• Be willing to work a flexible schedule including weekends




• Have computerandpoint of salesystemsproficiency




• Must have provenproblem-solvingskills




• Must be dependable and willing to take ownership




• Have initiative and be goal oriented to react quickly to issues and concerns




• Be organized and trustworthy with good speaking skills

• Have experience in acompetitive salesdriven environment




• Experience using tools and some maintenance exposure

Physical Requirements

• Must be able to lift at least50lbs.




• Must be able to be on your feet for the duration of your shift




• Must be able to withstand outside weather conditions




• Must be able to twist, bend, and lift as needed

SiteManager Perks:

• Ability to dictate how much money you make by earning performance bonuses




• Build your own team and trainyouremployees




• Opportunity to grow within a quickly expandingcompany and industry




• Professional car wash industry training provided

Job Type:Full-time

We offer competitive pay with benefits:

• Health Insurance




• Vision Insurance




• Dental Insurance




• 401K

• Vacation Paid Time Off




• Paid Sick Leave




• Employee Assistance Program




• Voluntary Life Insurance

Caliber Car Washprovidesequal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age,sexual orientation,disabilityor genetics. In addition to federal law requirements,Caliber Car Washcomplies withapplicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,compensationand training.