Site Manager

flagshipinc; West Palm Beach (FL); On-site; USD 70,000 - 75,000; Full time

Job summary

Flagship Facility Services in West Palm Beach is seeking a seasoned operations leader to take ownership of accounts, grow them, and oversee field crews to meet contractual and growth goals.

The role emphasizes on-site leadership, staff development, and ensuring high-quality, timely service while managing costs and safety across multiple projects.

Qualifications

• Must have strong communication and customer service skills.
• Bi-lingual English/Spanish preferred.
• Experience leading a team and coordinating field operations.

Responsibilities

• Owns day-to-day field crew operations to meet contractual goals.
• Maintains inventories of supplies, materials, and equipment.
• Leads and mentors a high-performance team and recruits personnel as needed.
• Ensures quality, safety, on-time delivery, and cost control across projects.
• Meets with customers regularly to ensure satisfaction and identify additional work.

Skills

Bilingual English/Spanish

Customer service

Leadership

Communication

Microsoft Office

Proprietary software

Tools

Microsoft Office

Proprietary software

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

70,000 to 75,000 per year

Job Summary

As a representative for our company, you will take ownership of accounts and grow them to their full potential. Duties will vary from assisting with customer inquiries to managing employees' onsite to helping maintain long-term customer relationships.

Essential Functions

• Manages the day-to-day operations of the field crews in their performance of contractual and extracontractual work.
• Ensures the inventory of supplies, materials, and equipment is adequate to meet current and foreseeable requirements.
• Collaborates with the Vice President of Operations to develop and implement plans for the operational infrastructure of systems, processes and personnel designed to accommodate the growth objectives of the company.
• Motivates and leads a high-performance team; attracts, recruits and retains required members of the team not currently in place; provides mentoring.
• Fosters a success-oriented, accountable environment within the company.
• Work closely with the Vice President of Operations to accomplish the goals and objectives.
• Participates in administering company policies, directing and coordinating all activities to develop and implement long range goals and objectives to meet business and profitability growth objectives.
• Manages policy in the areas of quality, cost reduction, complete and on-time delivery, safety, customer satisfaction, employee relations, visual controls and performance measures.
• Reviews analyses of activities, costs, operations, and forecast data to determine progress toward stated goals and objectives.
• Confers with VP of Operations and other administrative personnel to review achievements and discuss required changes in goals or objectives resulting from current status and conditions.
• Oversees key projects, processes and performance reports, data and analysis.
• Supervise management of in-house and outside personnel.
• Conducts regular training sessions for employees on job procedures and safety.
• Ensures all supplies, materials, and work performed meets the quality standards set by the company.
• Conducts regular meetings with field supervisors to review ongoing work, procedures, problems, etc.
• Conducts job-site visits/inspections as necessary to ensure company quality standards are maintained.
• Maintains the operating condition and security of all tools and equipment owned, leased, or rented by the company and under his/her control.
• Evaluates the performance of those employees reporting to him/her at least semi-annually based on the standards of performance included in the position description, and discusses the evaluation with the employee.
• Attends the orientation meeting with new customers and the sales representative to ensure the customer and Flagship Facility Services; mutually understand and are in agreement as to the services to be provided.
• Meets with the customer, in person or by telephone, on a regular basis to ensure the customer's needs are being met, and to solicit additional work outside the contract.
• Reviews labor and material charges upon completion of any extra-contractual work performed prior to submission to the VP of Operations for job costing.
• Develops potential customer lists through canvassing and community contacts.
• Any other related duty as directed by the Vice President of Operations.

Knowledge and Skills

• Ability to communicate effectively and professionally with employees, peers, executive leadership, customers, vendors and others
• Must have excellent internal and external customer service skills
• Ability to work well with others and motivate people
• Bi-lingual English/Spanish preferred
• Industry knowledge
• Proficiency with Microsoft Office on a Windows PC
• Ability to master proprietary software used in business operations
• Strong understanding of current best practices and processes with a real world understanding of how to integrate for bottom line operating results
• Ability to work independently and as part of a team; an intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent written and verbal communication skills
• Knowledge of proper use of equipment, materials and supplies used in maintenance work
• Ability to adjust to a fluctuating operations volume, and the pressures of a time sensitive delivery schedule

Education and Work Experience

• Prior management experience in a building maintenance industry or service industry and implementation of new technology and process into the work environment
• Experience working in a fast pace corporate office setting

Work Environment

• Fast paced office environment.
• High sense of urgency
• The noise level in the work environment is usually moderate.
• Exposed to a combination of normal office type environments, and shop environments.
• Regularly exposed to dust, odors, oil, fumes and