Assistant Site Manager

Flagship Facility Services, Inc.; Nashville (TN); On-site; USD 60,000 - 62,000; Full time

Job summary

Flagship Facility Services, Inc. in Nashville, TN is seeking an Assistant Site Manager to support customer accounts, maintain relationships, and grow accounts. You will supervise staff, ensure staffing, manage equipment, and uphold quality within budget constraints.

The role requires a Bachelor's in Operations Management or related field and 5–10 years of experience in related facilities services. Strong communication and bilingual English/Spanish abilities are preferred.

Qualifications

• Bachelor's degree in Operations Management, Business Management or Statistics or equivalent.
• Five to ten years related experience in janitorial/facilities services or similar.
• Ability to lead, coach, and motivate staff and manage customer accounts.

Responsibilities

• Ensure staffing is available to meet foreseeable requirements.
• Oversee janitorial operations and manage supervisors and floor crew.
• Order supplies, conduct safety trainings, and maintain inventory.
• Provide regular training, track performance, and uphold quality standards.
• Upsell services and maintain long-term customer relationships.

Skills

Leadership

Customer service

Communication

Bilingual English/Spanish

Team motivation

Multitasking

Microsoft Office

Education

Bachelor's degree Operations Management

Business Management or Statistics

Tools

Microsoft Excel

Microsoft Word

Gmail/Google Docs

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. 60,000-62,000 Job Summary As an Assistant Site Manager for our company, you will be supporting customer accounts, maintain them ongoing and grow them to their full potential. Duties will vary from assisting with customer inquiries, managing employees, supply/equipment ordering, assisting in maintaining long-term customer relationships.

Job Description

Essential Functions

• Ensure staffing is available to meet foreseeable requirements.
• Ensure all supplies, materials, and work performed meets the quality & budgetary standards set by the company.
• Maintain the operating condition and security of all tools and equipment owned, leased, or rented by the company and under his/her control.
• Maintain an accurate and complete inventory of company materials, supplies, equipment and tools under his/her control and necessary for efficient job related operations.
• Conduct inspections as necessary to ensure company quality standards are maintained.
• Evaluate the performance of those employees reporting to him/her based on the standard of performance included in the position description, and discuss the evaluation with the employee.
• Oversee all janitorial operations
• Manage supervisors who oversee the staff
• Manage floor crew
• Perform quality inspection audits
• Order janitorial equipment and supplies
• Complete and submit reports in an accurate and timely manner including but not limited to: timekeeping, injury management, attendance and Change of Status request.
• Responsible for the cleanliness of all customer accounts
• Manage job starts
• Up-sell services to customers
• Conduct regular training sessions for employees on job procedures and safety
• Use training equipment, supplies, and chemicals to train all new hires.
• Conduct weekly and monthly safety trainings.
• Ensure the inventory of supplies, materials, and equipment is adequate to meet foreseeable requirements.
• Demonstrate exceptional communication and interpersonal skills; including ability to motivate and persuade others and work with diverse personalities.
• Must be a leader that sets the standard and expectations through example in his/her conduct, work ethic, integrity and character.
• Train, coach, develop and motivate associates and redirect when necessary

Knowledge and Skills

• Knowledge of proper use of equipment, materials and supplies used in maintenance work
• Must have excellent internal and external customer service skills
• Professional appearance and demeanor
• Ability to lead others and motivate people
• Ability to work individually and as part of a team; an intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills
• Microsoft Office skills, i.e. Excel, Word plus Gmail, Google docs, Google calendar
• Excellent written and verbal communication skills
• Telecommuting is NOT an Option
• Bi-lingual English/Spanish desired

Education and Work Experience

Bachelor's degree Operations Management, Business Management or Statistics or equivalent Five to ten years related experience and/or training; or equivalent combination of education and experience,preferably in the janitorial/facilities field.

Work Environment

Small-to-large office environment Fast paced office environment. The noise level in the work environment is usually moderate. Exposed to a combination of normal office type environments and shop environments. Regularly exposed to dust, odors, oil, fumes and noise.

Requirements

• Certificates, Licenses, Registrations: Valid Driver’s license and ability to maintain insurability under the Flagship’s vehicle insurance policy.
• Pass Criminal background screening.
• Flexibility that allows for both day, evening and weekend shifts
• Ability to interact effectively with all levels of staff with professionalism
• Knowledge of OSHA and safety standards for janitorial staff
• Ability to quickly change goals and direction based on customer needs

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, talk or hear. Physical requirements include stooping, standing, climbing and occasionally lifting of a minimum of 40 lbs. of office or facilities equipment. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Authorization

Authorized to work in the U.S.

Equal Employment Opportunity Employer

Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Americans with Disabilities Act

Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! We started with a simple idea—to deliver a higher standard of customer service. The way we deliver facilities services has evolved over the past 30 years – along with technology and our clients’ needs. Our core fundamental is unchanged: From the CEO to the front-line workers, every Flagship employee works together to build long‑term relationships with our clients by doing whatever they need to do to get the job done.

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