Site Manager

Take 5 Car Wash; West Columbia (SC); On-site; USD 52,000 - 68,000; Full time

Job summary

Take 5 Car Wash is seeking a senior on-site leader to drive performance across a busy car wash location. You will recruit and develop the team, coach for superior customer service, and oversee daily operations, maintenance, and safety compliance.

You will lead sales initiatives, monitor KPIs, and manage staffing to achieve profitability while delivering an exceptional customer experience, in a fast-paced outdoor environment.

Qualifications

• Strong customer service mindset and excellent communication skills.
• Demonstrated leadership, teambuilding, and performance management abilities.
• Ability to operate effectively in a fast paced, hands-on outdoor environment.
• Strong problem-solving and decision-making skills.
• Reliable, self-motivated, organized, and capable of independently running all aspects of site operations.
• Flexible schedule, including weekends and holidays.
• Ability to stand for long periods and perform light physical tasks.

Responsibilities

• Lead & Develop the Team: Recruit, hire, train, coach, and manage all team members including Assistant Site Manager, Shift Leads and Team Members.
• Deliver an Exceptional Customer Experience: Foster a welcoming service-oriented environment, coaching on customer engagement and memberships/sales.
• Oversee Site Operations & Equipment Performance: Manage daily workflow, maintenance, vendor support, safety, quality, and throughput.
• Drive Sales, Profitability & Business Results: Set site targets, lead promotions and upselling, monitor KPIs, manage expenses.
• Ensure Safety, Compliance & Brand Standards: Enforce safety protocols, procedures, and audits.

Skills

Leadership

Team building

Performance management

Customer service

Communication

Problem solving

Decision making

Organizational skills

Flexible schedule

Outdoor environment

Job description

What You’ll Do

Lead & Develop the Team

As the senior on-site leader, you will:

• Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members
• Build and reinforce a positive, growth minded culture grounded in company values
  (Based on the expectation to build a positive, growth minded culture)
• Conduct ongoing development conversations and ensure readiness of future leaders
• Ensure all staff follow safety, customer service, and operational standards consistently

Deliver an Exceptional Customer Experience

• Champion a welcoming, service-oriented environment where every customer feels valued
• Resolve escalated concerns and coach the team on best-in-class customer engagement
• Lead membership growth strategies, including sales coaching and service recommendations, based on promoting memberships and services, addressing concerns, and assisting customers

Oversee Site Operations & Equipment Performance

• Own all daily operational workflow and ensure efficiency, accuracy, and safety
• Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support
• Ensure the site consistently meets company standards for quality, cleanliness, and throughput
• Analyze operational metrics and implement improvements to increase performance and reduce downtime

Drive Sales, Profitability & Business Results

• Set and manage site-level sales, membership, labor, and operational targets
• Lead sales initiatives, promotions, and team-wide upselling behaviors
• Monitor KPIs and adjust staffing, processes, or workflow to achieve results
• Manage site expenses, inventory, and cost controls

Ensure Safety, Compliance & Brand Standards

• Enforce all health, safety, and environmental protocols
• Ensure adherence to company policies, operating procedures, and quality standards
• Address risks, incidents, or equipment failures promptly and effectively
• Conduct regular audits and site inspections to ensure consistency and compliance

Qualifications

Required

• Strong customer service mindset and excellent communication skills
• Demonstrated leadership, teambuilding, and performance management abilities
• Ability to operate effectively in a fast paced, hands-on outdoor environment
• Strong problem-solving and decision-making skills
• Reliable, self-motivated, organized, and capable of independently running all aspects of site operations
  (Expanded from reliability and eagerness to learn)
• Flexible schedule, including weekends and holidays
• Ability to stand for long periods and perform light physical tasks

Preferred (but not required!)

• Previous site management or multi-team leadership experience
• Experience in retail, service, hospitality, or other customer facing roles
• Mechanical aptitude for overseeing equipment checks and maintenance
• Experience with sales-driven environments or membership programs

Base Pay Range

If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.