Site Manager

Whistle Express Car Wash; Orange Park (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Whistle Express Car Wash in Orange Park, Florida, is looking for a Site Manager to lead team members and ensure exceptional customer experiences. Responsibilities include recruiting and managing staff, overseeing site operations, and driving sales and profitability. Candidates should be customer-focused, with strong leadership and problem-solving skills. A flexible schedule and ability to work outdoors are required. Preferred experience includes site management and customer service roles. Join us to drive performance and elevate customer satisfaction.

Qualifications

• Strong customer service mindset and excellent communication skills.
• Demonstrated leadership, teambuilding, and performance management abilities.
• Ability to operate effectively in a fast paced, hands-on outdoor environment.
• Flexible schedule, including weekends and holidays.

Responsibilities

• Recruit, hire, train, coach, and manage team members.
• Champion a welcoming, service-oriented environment.
• Own all daily operational workflow ensuring efficiency and safety.
• Set and manage site-level sales, membership, and operational targets.

Skills

Customer service mindset

Leadership abilities

Problem-solving skills

Communication skills

Job description

What You’ll Do

• Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members
• Build and reinforce a positive, growth minded culture grounded in company values (Based on the expectation to build a positive, growth minded culture)
• Conduct ongoing development conversations and ensure readiness of future leaders
• Ensure all staff follow safety, customer service, and operational standards consistently

Lead & Develop the Team

• Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members
• Build and reinforce a positive, growth minded culture grounded in company values (Based on the expectation to build a positive, growth minded culture)
• Conduct ongoing development conversations and ensure readiness of future leaders
• Ensure all staff follow safety, customer service, and operational standards consistently

Deliver An Exceptional Customer Experience

• Champion a welcoming, service-oriented environment where every customer feels valued
• Resolve escalated concerns and coach the team on best-in-class customer engagement
• Lead membership growth strategies, including sales coaching and service recommendations, based on promoting memberships and services, addressing concerns, and assisting customers

Oversee Site Operations & Equipment Performance

• Own all daily operational workflow and ensure efficiency, accuracy, and safety
• Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support
• Ensure the site consistently meets company standards for quality, cleanliness, and throughput
• Analyze operational metrics and implement improvements to increase performance and reduce downtime

Drive Sales, Profitability & Business Results

• Set and manage site-level sales, membership, labor, and operational targets
• Lead sales initiatives, promotions, and team‑wide upselling behaviors
• Monitor KPIs and adjust staffing, processes, or workflow to achieve results
• Manage site expenses, inventory, and cost controls

Ensure Safety, Compliance & Brand Standards

• Enforce all health, safety, and environmental protocols
• Ensure adherence to company policies, operating procedures, and quality standards
• Address risks, incidents, or equipment failures promptly and effectively
• Conduct regular audits and site inspections to ensure consistency and compliance

Qualifications

Required

• Strong customer service mindset and excellent communication skills
• Demonstrated leadership, teambuilding, and performance management abilities
• Ability to operate effectively in a fast paced, hands‑on outdoor environment
• Strong problem-solving and decision-making skills
• Reliable, self‑motivated, organized, and capable of independently running all aspects of site operations
• Flexible schedule, including weekends and holidays
• Ability to stand for long periods and perform light physical tasks

Preferred (but not required!)

• Previous site management or multi‑team leadership experience
• Experience in retail, service, hospitality, or other customer facing roles
• Mechanical aptitude for overseeing equipment checks and maintenance
• Experience with sales-driven environments or membership programs

If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.