Site Manager

Whistle Express Car Wash; New Bern (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Whistle Express Car Wash in New Bern, North Carolina, is seeking a Site Manager to lead team development and ensure exceptional customer experiences. This role involves managing daily operations, driving sales, and maintaining safety and compliance standards. The ideal candidate is a self-motivated leader with excellent communication and problem-solving skills. Responsibilities include recruitment, training, and oversight of site performance. Flexibility and a hands-on approach are essential for success in this fast-paced outdoor environment.

Qualifications

• Strong customer service mindset and excellent communication skills.
• Demonstrated leadership, team-building, and performance management abilities.
• Ability to operate effectively in a fast paced, hands-on outdoor environment.
• Strong problem-solving and decision-making skills.
• Reliable, self-motivated, organized, and capable of independently running all aspects of site operations.
• Flexible schedule, including weekends and holidays.
• Ability to stand for long periods and perform light physical tasks.

Responsibilities

• Lead and develop the team through recruitment, training, and performance management.
• Deliver an exceptional customer experience and resolve escalated concerns.
• Oversee site operations and ensure equipment performance.
• Drive sales, manage expenses, and monitor KPIs.
• Ensure safety and compliance with brand standards.

Skills

Customer service mindset

Communication skills

Leadership abilities

Problem-solving skills

Organizational skills

Flexibility

Job description

What You’ll Do

• Lead & Develop the Team – As the senior on‑site leader, you will:
  • Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members
  • Build and reinforce a positive, growth minded culture grounded in company values
  • Conduct ongoing development conversations and ensure readiness of future leaders
  • Ensure all staff follow safety, customer service, and operational standards consistently
• Deliver an Exceptional Customer Experience – Champion a welcoming, service‑oriented environment where every customer feels valued; Resolve escalated concerns and coach the team on best‑in‑class customer engagement; Lead membership growth strategies, including sales coaching and service recommendations, based on promoting memberships and services, addressing concerns, and assisting customers
• Oversee Site Operations & Equipment Performance – Own all daily operational workflow and ensure efficiency, accuracy, and safety; Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support; Ensure the site consistently meets company standards for quality, cleanliness, and throughput; Analyze operational metrics and implement improvements to increase performance and reduce downtime
• Drive Sales, Profitability & Business Results – Set and manage site‑level sales, membership, labor, and operational targets; Lead sales initiatives, promotions, and team‑wide upselling behaviors; Monitor KPIs and adjust staffing, processes, or workflow to achieve results; Manage site expenses, inventory, and cost controls
• Ensure Safety, Compliance & Brand Standards – Enforce all health, safety, and environmental protocols; Ensure adherence to company policies, operating procedures, and quality standards; Address risks, incidents, or equipment failures promptly and effectively; Conduct regular audits and site inspections to ensure consistency and compliance

Qualifications Required

• Strong customer service mindset and excellent communication skills
• Demonstrated leadership, team‑building, and performance management abilities
• Ability to operate effectively in a fast paced, hands‑on outdoor environment
• Strong problem‑solving and decision‑making skills
• Reliable, self‑motivated, organized, and capable of independently running all aspects of site operations
• Flexible schedule, including weekends and holidays
• Ability to stand for long periods and perform light physical tasks

Preferred (but not required)

• Previous site management or multi‑team leadership experience
• Experience in retail, service, hospitality, or other customer facing roles
• Mechanical aptitude for overseeing equipment checks and maintenance
• Experience with sales‑driven environments or membership programs

If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.