Site Manager

El Car Wash LLC; Sterling Heights (MI); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Parental leave

Tuition reimbursement

Free car washes

Job summary

El Car Wash is seeking a Site Manager to lead day-to-day operations at a Michigan location. You will oversee staffing, scheduling, and performance while delivering an exceptional customer experience and strong financial results.

You will build a high-performing team, coach employees, and foster succession depth. The role requires comfort in data-driven decision-making and a commitment to safety and operational excellence.

Qualifications

• Proven leadership in a managerial or supervisory role in car wash, automotive, or service industry.

Responsibilities

• Run the business daily — staffing, scheduling, performance, and execution to deliver a high-performing site.
• Build and lead a winning team — hire, train, coach, and develop your team to grow within El Car Wash.
• Deliver a standout customer experience — set the standard for fast, friendly, and flawless service.
• Build collaborative culture — create an environment where the team works together and handles conflict constructively.
• Drive performance and results — own sales, labor, and operational metrics; read data and act to prevent patterns.
• Lead with safety and compliance — enforce safety protocols and ensure a safe environment for customers and team.
• Own equipment and uptime — maintain equipment, minimize downtime, and ensure reliability.
• Use data to lead — analyze reports, financials, and performance metrics to drive improvement.

Skills

Leadership

Talent development

Financial literacy

Operational excellence

Decision making

Culture building

Customer-centric

Problem solving

Team collaboration

Safety & compliance

Adaptability

Education

High school diploma or equivalent

Bachelor's degree in business or related field preferred

Tools

Microsoft Office

Operational reporting systems

Job description

Level: Site Leadership | SalariedDepartment: Site OperationsTHE ROLEAt El Car Wash, Site Managers don't just run operations — they lead the business. You own your site's performance from team development to customer experience to financial results. You set the tone, raise the standard, build a culture your team is proud to be part of, and deliver results every single day.WHAT YOU'LL OWNRun the business - Lead all day-to-day operations — staffing, scheduling, performance, and execution — to deliver a high-performing site.Build and lead a winning team - Hire, train, coach, and develop your team to perform at a high level and grow within EL. Create succession depth — your best hire is the one you developed.Deliver a standout customer experience - Set the standard for fast, friendly, and flawless service — resolving concerns quickly and turning moments into lasting loyalty.Build collaborative culture - Create an environment where the team works together, handles conflict constructively, and holds each other to the standard without you having to manage every interaction.Drive performance and results - Own sales, labor, and operational metrics — read the data, explain the variance, and take action before it becomes a pattern.Lead with safety and compliance - Enforce all safety protocols and ensure a safe environment for customers and team members at all times.Own equipment and uptime - Maintain equipment, minimize downtime, and ensure everything is running reliably.Use data to lead - Analyze reports, financials, and performance metrics to make informed decisions and drive continuous improvement.WHAT YOU BRINGProven leadership experience in a managerial or supervisory role — car wash, automotive, or service industry preferredStrong talent developer — you build people up, retain top performers, and create succession depthFinancial literacy — you understand labor, revenue, and cost drivers and can walk through your numbersOperationally excellent — you balance speed, safety, quality, and efficiency without tradeoffsComfortable being the decision-maker when things go wrong — you don't waitCulture builder — you address team conflict directly and constructively; you don't let it festerProficiency with Microsoft Office and operational reporting systemsKnowledge of car wash equipment, maintenance, and safety practices or willingness to learn quicklyFlexible availability including evenings, weekends, and holidaysHigh school diploma or equivalent; bachelor's degree in business or related field preferredHOW YOU SHOW UP — ECW COMPETENCIESCustomer-Centric Approach — Sets service expectations, coaches team members on customer interactions, and addresses service issues quickly.Problem-Solving — Resolves operational issues, supports team problem solving, and escalates when needed.Team Collaboration — Builds a positive team culture, runs effective meetings, and addresses team conflict promptly.Drives Results — Delivers site performance goals, manages daily execution, and holds team members accountable.Safety & Compliance — Ensures safety standards are followed, corrects unsafe behaviors, and promotes a safe work culture.Job Knowledge & Technical Proficiency — Maintains strong operational knowledge and ensures the team is trained on procedures and systems.Why El Car WashFast-growing, high-energy, and customer-obsessed — El Car Wash is where you lead, build, and make a real impact. Florida's #1 express car wash and growing fast. Your leadership matters here.WHAT YOU'LL GETFull comprehensive benefits (Health, Vision, Dental)401(k) with 4% match — yes, free moneyPaid time offParental leave (maternity & paternity)Tuition reimbursementPet insuranceMental health daysOn-the-job training and real career growthFREE car washes