Site Manager

ServiceNet Inc.; Palmer (MA); On-site; USD 26,959 - 31,037; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Tuition assistance

Job summary

ServiceNet Inc. is seeking a Program Site Manager in Palmer, MA to oversee a residential program for individuals with developmental disabilities or brain injuries. This role involves supporting residents in daily activities, ensuring their safety, and leading a team to provide high-quality care.

The ideal candidate will have experience in this field and a valid driver's license. The position offers comprehensive benefits and opportunities for career development.

Qualifications

• Experience supporting individuals with developmental disabilities or brain injuries.
• A valid driver’s license with a clean driving record.
• Basic computer skills for documentation and scheduling.
• Physical ability to assist residents as needed.
• Bonus: Training in MAP, PABC, or First Aid is a plus.

Responsibilities

• Assist with daily routines and recreational activities of residents.
• Administer medications and uphold health and safety protocols.
• Supervise and support staff while ensuring smooth operations.
• Manage staff schedules and track resident information.

Skills

Experience supporting individuals with developmental disabilities or brain injuries

Basic computer skills

Physical ability to assist residents

Job description

Program Site Manager – Developmental Brain Injury Services

Location: Palmer, MA

Pay Rate: $19.57‑$22.53 per hour (see details below)

Schedule: Second Shift

ServiceNet is seeking a compassionate and dedicated leader to oversee a residential program for individuals with developmental disabilities or brain injuries. This role is an opportunity to make a meaningful impact in the lives of others by helping them achieve personal goals, build connections, and find fulfillment.

Why You’ll Love This Role

• Make a Difference – Support individuals in living more independent and joyful lives.
• Lead with Purpose – Supervise and collaborate with a team to provide high-quality care.
• Grow Your Career – Gain valuable leadership experience and professional development.

Key Responsibilities

• Support and Empower Residents – Assist with daily routines, recreational activities, and goal‑setting while fostering a warm and inclusive environment.
• Ensure Safety and Well‑being – Administer medications (MAP training available), provide transportation to appointments and activities, and uphold health and safety protocols.
• Lead and Collaborate – Supervise, train, and support staff while working closely with the Program Director to ensure smooth operations.
• Stay Organized – Manage staff schedules, track important resident information, and complete necessary documentation.

Qualifications

• Experience supporting individuals with developmental disabilities or brain injuries.
• A valid driver’s license (held for at least six months) with a clean driving record.
• Basic computer skills for documentation and scheduling.
• Physical ability to assist residents as needed.
• Bonus: Training in MAP, PABC, or First Aid is a plus.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance

Compensation and Benefits

• Generous PTO (time‑off) package.
• Comprehensive health and dental insurance plans.
• Life insurance and long‑term disability insurance.
• 403(b) retirement plan.
• Tuition remission for eligible classes.
• Public Service Loan Forgiveness eligibility and tuition assistance.
• Opportunities for career development and advancement.
• And much more.

Compensation Details: $21.57‑$22.53. $19.57‑$20.53/hr base +$2.00 differential when MAP Certified.

About ServiceNet

ServiceNet is a compassionate non‑profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With over 1,800 dedicated staff members, we work together to make a meaningful difference in the lives of others.

Learn more about ServiceNet

https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.